Network Engineer

SAIC - Norfolk, VA

Full-time - Entry Level

Onsite - Norfolk, VA

Professional, Scientific, and Technical Services

About the position

The TACNET ISEA Network Engineer (Fleet Support) position at SAIC in Norfolk, VA, involves providing technical support for United States Navy networks. The role requires interfacing with Active Duty personnel and US Government employees to deliver repair support for various network systems. The engineer will work in a fast-paced environment, focusing on troubleshooting and resolving issues related to shipboard networks and associated applications.

Responsibilities

• Provide break/fix Information Technology support in a fast-paced, high-energy environment.
• Analyze issues in an Enterprise LAN Shipboard Environment to determine the best course of action for resolution.
• Provide root cause analysis and recommend permanent configuration changes when necessary.
• Work with external partners to troubleshoot intra-system issues and assist with system integration design solutions.
• Provide server break-fix and remote support for server, network, desktop, and peripheral equipment.
• Interface with US Navy Customers regarding the maintenance of US Navy Afloat networks and associated components.
• Attend and participate in technical meetings, report on technical progress, prepare briefs, and provide presentations.
• Participate in integrated product teams and engineering/design reviews.

Requirements

• Bachelor's degree and two (2) years or more of related experience; Master's degree and 0 years experience.
• Administration experience with Cisco switches and routers OR Windows Server.
• Working knowledge and experience with basic networking concepts and protocols.
• Must have a current Active Secret Clearance.
• Must have a current DoD IAT Level II certification such as CompTIA Security+ certification.
• Must be able to obtain one additional certification such as CCNA, MCSA, MCSE, Linux+, VCP, or equivalent within 6 months of hire date.

Nice-to-haves

• 1+ years of prior IT Helpdesk related work experience in a Windows call center environment.
• 1 year of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, HELIX or other Ticketing systems.
• Basic experience in supporting Microsoft Office and Windows OS in an enterprise environment.
• Familiarity with Excel, PowerPoint, Outlook, Word and Database Software.
• Understanding of Databases and knowledge Management tools.
• Knowledge on how to query and tailor reports from a database.
• Customer Service oriented.
• Familiarity with systems such as CANES, ADNS, CENTRIXS, ISNS/ORT, ONE-NET, SCI-Networks, SUB-LAN, VIXS, WRBS, CND and SCIP-IWF.

Benefits

• Ongoing application acceptance with no deadline for submission.