Network Field Engineering Technician

Ritter Communications - Jonesboro, AR

Full-time

Jonesboro, AR

Telecommunications

About the position

The Network Field Engineering Technician, Engineering and Infrastructure, plays a crucial role in the telecommunications sector by providing rapid and accurate information regarding the design and safe installation of AC and DC power systems, power distribution, battery backup systems, and cabling systems. This position is integral to supporting engineering and operations teams in their efforts to maintain and upgrade critical systems such as HVAC, generators, UPS units, grounding networks, rectifiers, and inverters. The technician is responsible for ensuring adherence to Central Office Engineering and Installation Standards, which guarantees efficient space utilization and the proper installation of facility cable trays and racks. In addition to these responsibilities, the Network Field Engineering Technician takes complete ownership of network sites, which includes designing, standardizing, and managing critical infrastructure such as ISP/cabling. The role requires a hands-on approach to installing network equipment based on established standards, configuring and testing network equipment, and ensuring that all critical infrastructure and power systems are functional. This includes performing battery routines, maintaining generators, and troubleshooting HVAC systems and generators, while also managing vendor support and preventative maintenance contracts. The technician must maintain company buildings, structures, grounds, and equipment to ensure a safe and functioning workspace. They are also responsible for providing feedback and redlines to various teams to ensure that all site records are accurate and updated. The role involves identifying required network repairs for budgeting purposes and performing routine preventative maintenance on network equipment and facilities. Additionally, the technician will conduct annual alarm testing with the Network Operations Center (NOC) and provide final 'Room Ready' documentation for new markets, ensuring that all aspects required by the NOC to monitor network facility environmental alarms are met. Safety is a priority in all duties, and the technician supports Network Operations and Network Planning & Deployment teams, which may include night work and 24-hour emergency call-outs. Travel to project areas and job sites is required as necessary, along with performing other duties as assigned by the manager.

Responsibilities

• Installs network equipment based on installation standards, including switches, routers, servers, power systems, optical network equipment, patch panels, and cables.
• Configures, installs, and tests network equipment, including base configuration specific to requirements.
• Gathers and accounts for all material and equipment needed for network installations based on deployment design.
• Ensures Critical Infrastructure/power systems are functional by performing and analyzing battery routines, maintaining generators, UPS, and DC power systems.
• Maintains and troubleshoots facility repairs for HVAC systems and generators, including managing vendor support and preventative maintenance contracts.
• Maintains company buildings, structures, grounds, and equipment to ensure a safe and functioning workspace.
• Provides feedback and redlines (as-built data) to various teams to ensure all site records are accurate and updated in M4.
• Identifies required network repairs for budgeting purposes.
• Ensures adherence to Central Office Engineering and Installation Standards to ensure efficient space utilization and properly installed facility cable tray and racks.
• Performs routine preventative maintenance on network equipment and facilities as defined; perform regular site audits for records assurance.
• Performs annual alarm testing with the NOC.
• Provides final 'Room Ready' documentation for new markets; this includes all aspects required by the NOC to assume monitoring of network facility environmental alarms.
• Prioritizes job safety in all duties.
• Supports Network Operations and Network Planning & Deployment teams, including night work and 24-hour emergency call-out.
• Travels to project areas and job sites as required.
• Performs other duties as assigned by the manager.

Requirements

• High School diploma or equivalent, plus 2-3 years of related job training and work experience installing and maintaining network equipment, repair, wiring, cabling, and associated peripherals.
• Basic understanding of various telecommunications topologies, including microwave, fiber, wireless, data, and voice networks, and how they interface.
• General knowledge of telecommunications facility installation for Transport, Internet, Microwave, Cellular, Satellite, LAN/WAN, Switch, and customer premise equipment.
• Knowledge of basic electronics, specification sheets, and circuit diagrams.
• Knowledge of telecommunications design, installation practices, and principles.
• Proficiency in setting up and using OTDR and OPM.
• Basic understanding of DC Power Systems.
• Proficiency in operating various office equipment, such as personal computers and Microsoft Office applications (Excel, Outlook, Visio).
• Skills in problem identification, resolution, and oral and written communication.
• Ability to read and interpret technical documents, such as vendor deployment guidelines and configuration manuals.
• Project management and time management skills required.
• Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner.
• Ambitious and goal-oriented, with the initiative to complete tasks.
• Attention to detail.
• Ability to evaluate, test, and report on network equipment with minimal supervision.
• Ability to work in a team environment.
• Ability to interface with, direct, and coordinate contractors as necessary.
• Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record.