Network Infrastructure Engineer - 11:00pm EST - 7:30am EST M-F

$55,000 - $172,250/Yr

PNC - Pittsburgh, PA

Full-time - Entry Level

Remote - Pittsburgh, PA

Credit Intermediation and Related Activities

About the position

The Network Infrastructure Engineer at PNC is responsible for providing technical support and solution design within the Site Reliability Center. This remote position requires expertise in network protocols and troubleshooting, with a focus on delivering excellent customer service and ensuring efficient incident resolution. The role involves collaboration with various teams to meet project objectives and maintain infrastructure technology solutions.

Responsibilities

• Apply solution design and support while consistently meeting customer needs.
• Leverage technical knowledge and industry experience to design, build, and maintain infrastructure technology solutions.
• Develop software components and hardware for projects; align these with business strategies and objectives.
• Independently solve common problems and update applications with new technology.
• Collaborate with engineers, architects, developers, and other staff to meet project objectives.
• Analyze the technological needs of customers and provide ongoing support for clients.
• Lead shift staff meetings and provide initial staff escalations.
• Measure team and staff performance against KPIs and provide feedback for improvements.
• Drive incident resolution and provide timely client updates.

Requirements

• Expert knowledge of Layer 2 protocols such as VLANs, Spanning Tree, and Trunks.
• Proficient in TCP/IP and related protocols.
• Knowledge of Public Telephone Switched Network: POTS, DSx (T1-T3), Gig-E, Broadband OC-x.
• Experience with troubleshooting and configuration of Cisco Routers, including 8xx series ISR, 4000, 1xxx ASR, and 9xxx ASR.
• Strong understanding of Cisco software, licensing, and features: CATOS, IOS, IOS-XE, IOX-XR, NX-OS.
• Several years of network support experience at layer 1 through 3.

Nice-to-haves

• Knowledge of Competitive Advantages and Customer Solutions.
• Experience with Design and Enterprise Architecture Framework.
• Familiarity with Machine Learning and Risk Assessments.

Benefits

• Medical/prescription drug coverage with a Health Savings Account feature.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• Robust wellness program with financial incentives.
• Paid maternity and/or parental leave.
• Up to 11 paid holidays each year.
• 8 occasional absence days each year.
• Between 15 to 25 vacation days each year, depending on career level and years of service.