Network Onboarding Specialist

$63,500 - $63,793/Yr

Bill International Co.,Ltd. - San Jose, CA

Full-time - Entry Level

Hybrid - San Jose, CA

Professional, Scientific, and Technical Services

About the position

The Network Onboarding Specialist at Bill.com plays a crucial role in educating and retaining vendors on BILL products, while uncovering enhanced partnership opportunities during the onboarding process. This position is integral to the post-sales team, focusing on delivering exceptional customer service and ensuring vendors are well-equipped to utilize BILL's innovative financial tools. The role requires a blend of customer-centric and business-centric mindsets, with opportunities for career growth within a rapidly expanding Fintech company.

Responsibilities

• Educate and retain vendors on BILL products during the onboarding process.
• Uncover enhanced partnership opportunities as vendors onboard with BILL.
• Make 70+ outbound calls per day to engage with vendors.
• Utilize multi-channel telephony technologies, including chat, web-portal, and phone.
• Manage time effectively while multitasking and prioritizing tasks.

Requirements

• Bachelor's Degree preferred or equivalent work experience.
• Confident and articulate phone presence with strong written communication skills.
• Organized and process-oriented with innovative and solution-oriented thinking.
• Experience using Sales & Marketing productivity tools and CRM systems (e.g., Salesforce).
• Strong data entry skills.

Nice-to-haves

• Sales/Marketing or Customer Success/Account Management experience preferred.
• Knowledge of credit card processing or POS systems preferred.
• Experience with G-Suite platform is preferred.

Benefits

• Health savings account
• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• Life insurance