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Network Operational Excellence Lead
Guardian Life - Bethlehem, PA
posted 2 months ago
About the position
The Operational Excellence Lead will play a crucial role in transforming Guardian's Network Development organization by developing and redesigning processes to enhance operational performance, efficiency, and customer satisfaction. This position involves providing operational program management and thought leadership to ensure the delivery of a best-in-class customer experience while executing strategic initiatives effectively. The ideal candidate will leverage data analytics and AI tools to streamline workflows and eliminate bottlenecks, ensuring that the organization meets high standards in supporting Guardian's extensive provider dental network.
Responsibilities
- Develop and implement innovative process redesign initiatives to streamline workflows and eliminate bottlenecks, focusing on data analytics and AI tools.
- Transform network processes including discovery, current state/future state mapping, business case development and delivery.
- Apply advanced knowledge of operational excellence best practices including Lean Six Sigma to develop and implement organizational strategy.
- Understand developments in technology and deploy automation and AI to improve efficiency.
- Identify opportunities to better service internal and external stakeholders using an operational excellence mindset.
- Drive organizational engagement and execution of key strategic initiatives, consulting with senior leadership on complex situations.
- Implement a strategy to ensure standards/processes are aligned and followed to support business objectives.
- Develop sustainable processes for Network Operations teams with a focus on process optimization.
Requirements
- Bachelor's degree from an accredited college or university.
- Recent experience developing and deploying operational excellence strategies in the insurance industry.
- Demonstrated proficiency with Lean methodology, tools, and process improvement; Black Belt preferred.
- Ability to manage programs and projects; strong facilitation and negotiation skills.
- Excellent verbal/written communication, collaboration, analytical and presentation skills.
Nice-to-haves
- Experience with AI tools and data analytics in operational settings.
- Familiarity with the dental insurance industry.
Benefits
- Choice of medical plans with prescription drugs, including coverage for fertility and transgender inclusive benefits.
- Dental and vision plans.
- Flexible spending, health reimbursement, and health savings accounts.
- Company-paid life and disability insurance plus voluntary supplemental coverage.
- 401(k) retirement plan with company match and profit-sharing contributions.
- Unlimited paid time off plus time off for volunteering, jury duty, voting, and bereavement.
- Paid parental leave and family medical leave policies.
- Emotional well-being and mental health resources.
- Wellness programs including fitness program and equipment reimbursement.
- Tuition reimbursement and student loan assistance.
