Network Operations ASI Coordinator

$80,226 - $108,100/Yr

Unclassified - Tampa, FL

Full-time - Mid Level

Remote - Tampa, FL

10,001+ employees

About the position

The Network Operations ASI Coordinator will support the USCENTCOM Information Technology Services (CITS) Program, focusing on managing Authorized Services Interruptions (ASI) that impact HQ and FWD HQ CENTCOM customers. This role requires a team player who can prioritize and manage ASI requests, provide impact assessments on network systems, and ensure effective communication regarding outages and maintenance on USCENTCOM systems.

Responsibilities

• Responsible for the overall management of intra/inter theater Authorized Services interruptions impacting the HQ and FWD HQ CENTCOM customers
• Prioritizing and managing ASI Requests as appropriate
• Processing, de-conflicting, and tracking ASI requests
• Provide impact assessments on network systems due to requested ASI
• Gather accurate information regarding outages, security calls that affect enterprise-wide services, and maintenance on USCENTCOM systems
• Completing trouble tickets using USCENTCOM approved systems and providing reports for situational awareness

Requirements

• 5+ years of relevant experience
• COMPTIA Security+ CE Certification
• Working knowledge of Microsoft products like Outlook, Word, Excel, Power Point, and MS Project
• Strong interpersonal and presentation skills for interacting with team members and customers
• Demonstrated strong analytical and problem-solving skills
• Excellent organizational and follow-up skills with strong attention to detail
• Ability to work in a team environment

Nice-to-haves

• Master's Degree with a focus in communication, computer science, engineering, or a related field of study
• ITIL V4 Certification
• Experience with USCENTCOM and familiarity with its mission
• Knowledge and familiarity with USCENTCOM's IT environment

Benefits

• Medical plan options
• Dental plan options
• Vision plan
• 401(k) plan with company match
• Paid time off plans including vacation, sick and personal time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave
• Short and long-term disability benefits
• Life insurance
• Accidental death and dismemberment insurance
• Critical illness insurance
• Business travel and accident insurance