Latham & Watkins - Las Vegas, NV
posted 4 months ago
Latham & Watkins is seeking a Network Operations Center (NOC) Analyst II to join our Technology team in Las Vegas. This role is crucial for the continuous monitoring of the performance and health of the firm's technology infrastructure, which includes databases, network devices, virtualization, storage, and compute resources. As the first line of defense against infrastructure disruptions and failures, the NOC Analyst II will be responsible for detecting anomalies and taking proactive steps to prevent problems or quickly resolve issues as they arise. This position may offer a flexible working schedule, allowing for a hybrid and in-office presence. In this role, the NOC Analyst II will work closely with the Platform Service Operations team to develop efficient procedures and communications that streamline processes and address various departmental needs for issue remediation. The analyst will assist in creating regular performance and system capacity reports for senior management, helping with budgeting and forecasting. Additionally, the analyst will identify and recommend opportunities for Continual Service Improvement, focusing on key services alongside Event, Problem, Incident, and Change Management, as well as NOC best practices. The responsibilities also include initiating maintenance and troubleshooting by responding to alerts, investigating issues, and analyzing data to escalate problems as necessary. The NOC Analyst II will handle Helpdesk escalations, manage scheduled maintenance, and monitor for system issues. It is essential to update tickets promptly, logging resolutions and recommendations while operating various vendor, Windows, network, and monitoring toolsets to provide stakeholders with the necessary information to ensure the firm's network, applications, and IT services are healthy and available.