Network Operations Center Analyst NOC (work hours 0600-1400) - Active TS/SCI Clearance

Akima Systems Engineering - Fort Belvoir, VA

Full-time - Entry Level

Onsite - Fort Belvoir, VA

10,001+ employees

Administrative and Support Services

About the position

As a Network Operations Center Analyst, you will be an integral part of a dedicated team working on-site at Fort Belvoir, VA. This position requires a current TOP SECRET clearance with SCI eligibility and involves monitoring and managing customer IT networks and enterprise systems to ensure their reliability and availability. You will be part of a 3-5 person Day Shift team that supports a 24/7/365 Network Operations and Security Center, which is crucial for maintaining operational integrity and security in a military environment. Your daily responsibilities will include utilizing various network monitoring tools, such as SolarWinds, to oversee local and wide area networks, ensuring optimal operability. You will be responsible for reporting outages and initiating support as necessary. Effective communication is key, as you will prepare electronic notifications to command and stakeholders regarding both unscheduled and scheduled network outages, adhering to standard operating procedures. In addition to monitoring network services, you will gather, track, log, and document critical incidents that occur during daily operations. This includes maintaining an executive communications dashboard via SharePoint and conducting daily briefings to INSCOM G6 leadership, summarizing the status of IT system operations. Your role will require you to make timely decisions, participate in shift change briefings, and work collaboratively with your team while reporting directly to a shift lead.

Responsibilities

• Provides day to day monitoring and operations of customer IT networks and enterprise systems to ensure reliability and availability.
• Monitors services on all local and wide area networks for optimum operability using a variety of network monitoring tools (e.g. SolarWinds), report outages, and initiate support.
• Receives and prepares electronic notifications (E-mail and collaborative messaging) to the command and stakeholders on all unscheduled and scheduled (ASIs) network outages.
• Follows standard operating procedures to notify users of outages or changes to network and enterprise status.
• Gathers information, tracks, logs and documents critical incidents occurring in daily operations using standard formats; provides updates until systems are fully restored.
• Maintains and updates customer's executive communications dashboard via SharePoint portal website.
• Conduct daily briefings to INSCOM G6 leadership providing an Operations Status report summarizing data and information on the status of planned and on-going IT System operation activities.
• Monitors Email traffic, chat channels, logs, and phone calls.
• Makes effective and timely decisions.
• Conducts and participate in daily shift change briefings to oncoming shift.

Requirements

• Current TOP SECRET clearance w/ SCI eligibility in DISS at time of application.
• 0-2 years of IT experience.
• High School Diploma or GED.
• Comfortable with public speaking and/or military briefings; able to speak clear and concise.
• Basic customer service skills.
• Ability to communicate clearly, both orally and in writing.
• Be able to have attention to detail.
• Experience using Microsoft Office Products (Outlook, Word, Excel, PowerPoint, Teams).
• Ability to work weekdays, weekends, and holidays.
• Ability to travel up to seven (7) days at a time (in rare cases).

Nice-to-haves

• DoD 8570 IAT Level I or II certification (CompTIA A+, Network +, Security + etc.).
• Experience working in a network operations center (NOC) environment.
• Previous military environment experience, specifically Army or joint service.
• Previous intelligence community (IC) experience.
• Experience working with government/military VIPs.
• Experience conducting briefings to senior level executives or VIPs.
• Experience using Ticketing Systems (Remedy, SCSM, Service Now, Etc.).
• Experience using Microsoft SharePoint websites and related products.
• Knowledge of Internet, computers, routers, switches, firewall, etc.

Benefits

• Comprehensive benefits package
• Competitive pay
• Growth opportunities
• Excellent retirement options