Network Operations Center Business Support Consult

$60,320 - $79,040/Yr

Consumers Energy - Jackson, MI

Full-time - Entry Level

Jackson, MI

Utilities

About the position

The Network Operations Center Business Support Consultant role is focused on monitoring and maintaining network systems, servers, and applications to ensure optimal performance and uptime. The consultant will respond to alerts, troubleshoot issues, and coordinate with internal teams and external vendors to resolve network and system problems efficiently, contributing to the overall reliability of the network operations.

Responsibilities

• Continuously monitor network systems, servers, and applications for performance issues.
• Respond to alerts and troubleshoot network, system, and application issues to minimize downtime.
• Perform L1 triage for detected issues with network devices and core IT infrastructure.
• Participate in the development and implementation of network maintenance and upgrades.
• Create, prioritize, and assign trouble tickets to the correct workgroups, ensuring timely resolution.
• Escalate critical issues to the appropriate teams and communicate updates to stakeholders in real time via multiple channels.
• Coordinate with internal teams and external vendors to resolve network and system issues in a timely manner.
• Create solutions using monitoring and automation tools to proactively detect and address network and infrastructure issues.
• Contribute to the development and improvement of standard operating procedures (SOPs) for NOC operations.
• Stay abreast of the latest industry trends and advancements in network technology.
• Work on shifts that are outside of normal business hours to ensure that the team can operate 24 hours 7 days per week.

Requirements

• 5+ years of experience in the Information Technology field is preferred.
• 2 years of experience in the Information Technology field is required.
• Proven experience in network operations, system administration, or a similar role.
• Understanding of IT infrastructure, networking protocols, routing, and switching.
• Strong analytical and critical thinking skills with keen attention to detail.
• Ability to work independently as well as part of a collaborative team.
• Ability to diagnose and resolve network and system issues in a fast-paced, high-pressure environment.
• Ability to work in a challenging environment and manage multiple tasks simultaneously.
• Ability to adapt to evolving technologies and prioritize tasks in a dynamic environment.
• Ability to work on shifts scheduled outside of normal business hours, including nights and weekends.

Nice-to-haves

• Certifications such as CompTIA A+, CompTIA Network+, CCNA or equivalent are highly desirable.

Benefits

• 401(k)
• Dental insurance
• Vision insurance