Network Operations Center Lead

$120,001 - $160,000/Yr

SAIC - Colorado Springs, CO

Full-time - Mid Level

Onsite - Colorado Springs, CO

Professional, Scientific, and Technical Services

About the position

The Network Operations Center (NOC) Lead is responsible for overseeing the NOC team to ensure the stability and reliability of the network infrastructure. This role involves monitoring, diagnosing, and resolving network issues while leading a team of professionals. The ideal candidate will possess strong leadership skills, a proactive approach to problem-solving, and a solid background in network operations.

Responsibilities

• Lead and manage the NOC team, including scheduling, training, and performance evaluations.
• Monitor network performance and security, identifying and addressing issues proactively.
• Coordinate incident response and resolution efforts, ensuring minimal downtime for network services.
• Develop and implement NOC processes and procedures to improve efficiency and effectiveness.
• Collaborate with cross-functional teams to support network changes and upgrades.
• Maintain documentation of network configurations, incidents, and procedures.
• Provide regular reporting on network performance, incidents, and resolutions to management.
• Stay updated on industry trends and emerging technologies to enhance network operations.
• Ensure compliance with internal policies and regulatory requirements.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) with 9 years experience, or additional experience in lieu of a degree.
• 5+ years of experience in network operations or a related field, with at least 2 years in a leadership role.
• Strong knowledge of networking protocols (e.g., TCP/IP, BGP, OSPF) and network infrastructure (e.g., routers, switches, firewalls).
• Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG).
• Familiarity with ITIL processes and best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to work collaboratively with technical and non-technical teams.

Nice-to-haves

• Experience with cloud networking and services (e.g., AWS, Azure).
• Knowledge of cybersecurity principles and practices.
• Familiarity with scripting or automation tools (e.g., Python, Ansible).

Benefits

• Competitive salary range of $120,001 - $160,000.
• Ongoing application acceptance with no deadline for submissions.