Network Operations Center (NOC) Analyst

Criterion Systems - North Las Vegas, NV

Full-time

Onsite - North Las Vegas, NV

Professional, Scientific, and Technical Services

About the position

Criterion Systems is seeking a Network Operations Center (NOC) Analyst to provide cybersecurity support to the Department of Energy National Nuclear Security Administration. This position is based on-site in Las Vegas, Nevada, and is part of a Service Desk / Network Operations team that operates in a 24x7x365 environment. The NOC Analyst will interact with cybersecurity personnel at customer sites, various levels of management, and outside agencies, requiring strong communication skills to effectively convey information to both technical and non-technical audiences. The role demands a positive, flexible, and self-starting individual who can thrive in a fast-paced environment with minimal supervision. The NOC Analyst will be responsible for supporting the reporting of weekly and monthly enterprise metrics, following up on technical issues with the Operations engineering team, and ensuring accurate updates of service tickets. The analyst will provide initial remote troubleshooting, analysis, and triage of reported events, acting as a point of contact for problem reports and escalating technical issues as necessary. The position also involves maintaining system performance, observing industry best practices, and supporting the maintenance and monitoring of the system/server infrastructure, including patching and configuration. In addition to these responsibilities, the NOC Analyst will track and document daily work tasks, receive and document security incident reports, assist in account management, and perform certification and professional development training to stay current on technologies. The role may require shift work and the development of workflows and standard operating procedures for the Service Desk / Network Operations Center.

Responsibilities

• Support the current reporting of weekly and monthly enterprise metrics.
• Follow up on technical issues with Operations engineering team and all stakeholders in resolution process.
• Support accurate updates of service tickets and tracking problems to resolution.
• Maintain enterprise customer point of contact information.
• Provide initial remote troubleshooting, analysis, and triage of reported events.
• Act as both an external and internal facing point of contact to facilitate handling of problem reports and escalate technical issues and communicate network status.
• Support software and hardware issues and ensure stable system performance.
• Observe industry best practices, standards, and procedures.
• Support maintenance and monitoring of the system/server infrastructure to include patching, system upgrade, backup, and configuration.
• Tracking and documenting daily work tasks and issues and communicating them with the rest of the team.
• Receive and document subscriber site security incident reports, and communicate to appropriate parties.
• Assist in account management for internal users and external subscriber organizations.
• Perform certification and professional development training to remain current on technologies and to improve skill sets and efficiency.
• Update management on operational and staffing issues.
• This position may require shift work.
• Develop and maintain work-flows and standard operating procedures for the Service Desk / Network Operations Center.

Requirements

• US Citizenship required (no dual citizenship).
• Active security clearance with SSBI investigation, DoD TS, or DOE Q equivalent security clearance, or ability to secure same.
• Bachelor's Degree in Computer Science, Information Technology or related engineering discipline; Four (4) years of computer/IT work experience may be substituted for a degree.
• Minimum of three (3) years' IT-related work experience.
• Strong problem solving and root cause analysis skills.
• Experience supporting Windows/Linux enterprise environment.
• Awareness and knowledge of the following technologies: Enterprise Linux, Microsoft Windows.
• Customer service focus, and strong interface/communication skills.
• Ability to ask relevant questions of customers and engineers in support of problem resolution.
• Ability to work independently with little supervision.
• Ability to follow procedures and work instructions to perform tasks.
• Identify process gaps and pro-actively improve system inefficiencies.
• Excellent written and verbal communication skills.
• Ability to support shift work.
• Compliance with NIST NICE 800-181, NICE Framework, Revision 1, 11/10/2020 within 12 months.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• 401(k) match
• Tuition/Training Assistance
• Parental Leave
• Paid Time Off
• Holidays