Network Operations Center (NOC) Analyst

Criterion Systems - North Las Vegas, NV

Full-time - Entry Level

Onsite - North Las Vegas, NV

Professional, Scientific, and Technical Services

About the position

The Network Operations Center (NOC) Analyst position at Criterion Systems involves providing cybersecurity support to the Department of Energy National Nuclear Security Administration. The role requires working in a 24x7x365 environment, interacting with cybersecurity personnel, management, and outside agencies. The analyst will be responsible for troubleshooting, maintaining system performance, and ensuring effective communication of technical issues.

Responsibilities

• Support the current reporting of weekly and monthly enterprise metrics.
• Follow up on technical issues with Operations engineering team and all stakeholders in the resolution process.
• Support accurate updates of service tickets and tracking problems to resolution.
• Maintain enterprise customer point of contact information.
• Provide initial remote troubleshooting, analysis, and triage of reported events.
• Act as both an external and internal facing point of contact to facilitate handling of problem reports and escalate technical issues and communicate network status.
• Support software and hardware issues and ensure stable system performance.
• Observe industry best practices, standards, and procedures.
• Support maintenance and monitoring of the system/server infrastructure to include patching, system upgrade, backup, and configuration.
• Track and document daily work tasks and issues and communicate them with the rest of the team.
• Receive and document subscriber site security incident reports, and communicate to appropriate parties.
• Assist in account management for internal users and external subscriber organizations.
• Perform certification and professional development training to remain current on technologies and to improve skill sets and efficiency.
• Update management on operational and staffing issues.
• Develop and maintain workflows and standard operating procedures for the Service Desk / Network Operations Center.

Requirements

• US Citizenship required (no dual citizenship).
• Active security clearance with SSBI investigation, DoD TS, or DOE Q equivalent security clearance, or ability to secure same.
• Bachelor's Degree in Computer Science, Information Technology or related engineering discipline; Four (4) years of computer/IT work experience may be substituted for a degree.
• Minimum of three (3) years' IT-related work experience.
• Strong problem solving and root cause analysis skills.
• Experience supporting Windows/Linux enterprise environment.
• Awareness and knowledge of the following technologies: Enterprise Linux, Microsoft Windows.
• Customer service focus, and strong interface/communication skills.
• Ability to ask relevant questions of customers and engineers in support of problem resolution.
• Ability to work independently with little supervision.
• Ability to follow procedures and work instructions to perform tasks.
• Identify process gaps and pro-actively improve system inefficiencies.
• Excellent written and verbal communication skills.
• Ability to support shift work.

Nice-to-haves

• Compliance with NIST NICE 800-181, NICE Framework, Revision 1, 11/10/2020 within 12 months.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• 401(k) match
• Tuition/Training Assistance
• Parental Leave
• Paid Time Off
• Holidays