Network Operations Center (NOC) Analyst

$58,240 - $66,560/Yr

Criterion Systems - Las Vegas, NV

Full-time - Mid Level

Las Vegas, NV

Professional, Scientific, and Technical Services

About the position

The Network Operations Center (NOC) Analyst at Criterion Systems, Inc. plays a crucial role in providing cybersecurity support to the Department of Energy National Nuclear Security Administration. This position involves working in a 24x7x365 environment, requiring effective communication with cybersecurity personnel, management, and external agencies. The NOC Analyst will be responsible for troubleshooting, monitoring, and maintaining system performance while ensuring compliance with industry standards and best practices.

Responsibilities

• Support the current reporting of weekly and monthly enterprise metrics.
• Follow up on technical issues with Operations engineering team and all stakeholders in the resolution process.
• Support accurate updates of service tickets and tracking problems to resolution.
• Maintain enterprise customer point of contact information.
• Provide initial remote troubleshooting, analysis, and triage of reported events.
• Act as both an external and internal facing point of contact to facilitate handling of problem reports and escalate technical issues and communicate network status.
• Support software and hardware issues and ensure stable system performance.
• Observe industry best practices, standards, and procedures.
• Support maintenance and monitoring of the system/server infrastructure to include patching, system upgrade, backup, and configuration.
• Tracking and documenting daily work tasks and issues and communicating them with the rest of the team.
• Receive and document subscriber site security incident reports, and communicate to appropriate parties.
• Assist in account management for internal users and external subscriber organizations.
• Perform certification and professional development training to remain current on technologies and to improve skill sets and efficiency.
• Update management on operational and staffing issues.
• Develop and maintain work-flows and standard operating procedures for the Service Desk / Network Operations Center.

Requirements

• US Citizenship required (no dual citizenship).
• Active security clearance with SSBI investigation, DoD TS, or DOE Q equivalent security clearance, or ability to secure same.
• Bachelor's Degree in Computer Science, Information Technology or related engineering discipline; Four (4) years of computer/IT work experience may be substituted for a degree.
• Strong problem solving and root cause analysis skills.
• Minimum of three (3) years' IT-related work experience.
• Full time on-site work in a government or customer facility supporting a 24x7x365 environment.
• Customer service focus, and strong interface/communication skills.
• Ability to ask relevant questions of customers and engineers in support of problem resolution.
• Ability to work independently with little supervision.
• Ability to follow procedures and work instructions to perform tasks.
• Identify process gaps and pro-actively improve system inefficiencies.
• Excellent written and verbal communication skills.
• Ability to support shift work.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Parental leave
• Vision insurance
• 401(k) matching
• Opportunities for advancement
• Life insurance