Carvana - Tempe, AZ

posted 25 days ago

Full-time - Entry Level
Tempe, AZ
1,001-5,000 employees
Motor Vehicle and Parts Dealers

About the position

The Network Operations Coordinator is an entry-level position responsible for managing administrative tasks related to nationwide network inquiries and on-road escalation incidents. The role involves providing real-time support to logistics teams and ensuring effective communication across various departments to maintain service levels and route integrity.

Responsibilities

  • Prepare communications to appropriate team members and operations leadership.
  • Interact with teams and departments by phone and email regarding processes, incident resolutions, and service level objectives.
  • Assist in resolving real-time on-road incidents moving across the Logistics Network by providing real-time incident management and support to all drivers.
  • Serve as the first point of contact for Carvana-employed Vehicle Transporters and Advocates.
  • Provide real-time support to Logistics field teams while maintaining route integrity and service levels.
  • Assist Specialist in locating vendors to drive excellent service while mitigating risks and downtime.
  • Collaborate with Vehicle Transporters, Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to minimize network disruptions.
  • Perform administrative duties including accurately documenting real-time incidents while effectively communicating incident status and resolution plan to Logistics Field Leadership.

Requirements

  • High School Diploma, GED, or equivalent experience.
  • 1+ years of experience in a Customer Service role.
  • 1+ years of practical experience in Maintenance and/or Logistics.
  • Experience in Logistics Operations with knowledge of DOT regulations and compliance, FMCSA, and HOS.
  • Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner.
  • Ability to multitask and prioritize effectively.
  • Ability to maintain professionalism in a fast-paced environment.
  • Ability to work variable schedule(s) as necessary.
  • Ability to commute and work out of the Tempe headquarters.
  • Ability to work in an office environment, with extensive use of computers.
  • Ability to sit for up to eight hours per day.
  • Ability to communicate clearly and concisely, both written and oral.
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