Network Operations Coordinator

Carvana - Tempe, AZ

Full-time - Entry Level

Tempe, AZ

1,001-5,000 employees

Motor Vehicle and Parts Dealers

About the position

The Network Operations Coordinator is an entry-level position responsible for managing administrative tasks related to nationwide network inquiries and on-road escalation incidents. The role involves providing real-time support to logistics teams and ensuring effective communication across various departments to maintain service levels and route integrity.

Responsibilities

• Prepare communications to appropriate team members and operations leadership.
• Interact with teams and departments by phone and email regarding processes, incident resolutions, and service level objectives.
• Assist in resolving real-time on-road incidents moving across the Logistics Network by providing real-time incident management and support to all drivers.
• Serve as the first point of contact for Carvana-employed Vehicle Transporters and Advocates.
• Provide real-time support to Logistics field teams while maintaining route integrity and service levels.
• Assist Specialist in locating vendors to drive excellent service while mitigating risks and downtime.
• Collaborate with Vehicle Transporters, Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to minimize network disruptions.
• Perform administrative duties including accurately documenting real-time incidents while effectively communicating incident status and resolution plan to Logistics Field Leadership.

Requirements

• High School Diploma, GED, or equivalent experience.
• 1+ years of experience in a Customer Service role.
• 1+ years of practical experience in Maintenance and/or Logistics.
• Experience in Logistics Operations with knowledge of DOT regulations and compliance, FMCSA, and HOS.
• Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner.
• Ability to multitask and prioritize effectively.
• Ability to maintain professionalism in a fast-paced environment.
• Ability to work variable schedule(s) as necessary.
• Ability to commute and work out of the Tempe headquarters.
• Ability to work in an office environment, with extensive use of computers.
• Ability to sit for up to eight hours per day.
• Ability to communicate clearly and concisely, both written and oral.