Boston University - Boston, MA
posted about 2 months ago
The Network Operations Engineer I position at Boston University is a vital role within the Information Services & Technology (IS&T) community, specifically within the Infrastructure Operations team. This position is designed for individuals who are eager to engage in the cutting-edge research and innovation that shapes the future of education. The primary responsibility of the Network Operations Engineer I is to manage the day-to-day delivery of communications infrastructure, which encompasses data, video, and voice services across the university's campuses and satellite locations. In this role, the engineer will be tasked with ensuring the highest level of network performance, which includes maintaining reliability, scalability, affordability, and security of the network infrastructure. The engineer will also be responsible for completing service requests and responding to incidents within defined service level agreements (SLAs). A critical aspect of the job is to ensure that all documentation related to network operations is complete, updated, and archived as necessary. Collaboration is key, as the engineer will work closely with the Service Desk and other internal departments to ensure seamless operations and support. Boston University prides itself on providing a supportive and enriching work environment, offering numerous opportunities for professional development and personal growth. The IS&T department is committed to investing in its staff, promoting continuous learning through various programs, including lunch and learn sessions, access to an extensive library of online courses, and opportunities to engage with peers at industry events. The culture at BU is vibrant, with a Fun Advisory Board (FAB) that organizes various social events throughout the year, fostering a sense of community among staff members.