Network Operations Engineer I

SBA Communications - Boca Raton, FL

Full-time - Entry Level

Boca Raton, FL

Real Estate

About the position

The Network Operations Engineer I position at SBA Communications is designed to provide first-line technical support for technicians across various disciplines, including Transport, DAS, Microwave, Data Centers, and ISP. This role focuses on monitoring and managing network operations, ensuring high-quality service delivery, and supporting incident management processes within a dynamic and collaborative environment.

Responsibilities

• Monitor local switching, networks, systems, and applications, including troubleshooting, tuning, and maintenance.
• Provide on-call support to the 24x7 Network Operations Center and its technicians.
• Identify and analyze network events from the Network Management System (NMS).
• Troubleshoot and evaluate network problems, recommending solutions or escalating to next tier support as necessary.
• Assist in troubleshooting after escalation to the next tier team.
• Resolve service issues involving multiple users or those that cannot be resolved by lower-level technicians.
• Perform configuration audits to ensure compliance with organizational standards.
• Respond to network incidents and support SLA commitments between Network Operations and customers.
• Document activities clearly, including customer and technical information.
• Maintain professional demeanor while providing technical guidance to NOC team members.
• Support skills development programs for Tier 1 NOC technicians.

Requirements

• Bilingual in English/Spanish preferred.
• Associate's Degree in Engineering or a computer science-related field, or a High School Diploma/GED with 4+ years of experience in DAS operations supporting ISP and IXP.
• Experience in a centralized repair/troubleshooting/testing environment, including logging events in a ticketing system.
• Knowledge of switching, routing, and transport technologies related to network services.
• Understanding of network-related services such as DHCP, DNS, TFTP, FTP, NTP, SSH, SMTP, POP3, and SNMP.
• Demonstrated knowledge and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Valid Government Issued Driver's License.
• Cisco Certified Network Associate (CCNA) certification.
• Juniper Networks Certified Professional (JNCIP-DC) certification.
• Information Technology Infrastructure Library (ITIL) certification.

Benefits

• Competitive benefits and compensation package.