Network Operations Engineer

Ritter Communications - Jonesboro, AR

Full-time - Mid Level

Jonesboro, AR

Telecommunications

About the position

The NOC Network Engineer at Ritter Communications is a Subject Matter Expert (SME) responsible for providing operational support to the company's data, voice, and transport networks. This role requires significant knowledge and experience in various network technologies and serves as the highest escalation point within the Network Operations Center (NOC). The position demands adaptability to rapidly changing environments, quick learning of new technologies, and the ability to work both independently and collaboratively within a team.

Responsibilities

• Manage and maintain network systems including server applications, routers, switches, firewalls, storage devices, and other network equipment.
• Configure and manage Palo Alto Firewalls to ensure robust network security.
• Provide deep network analysis concerning usage trends, recurring events, as well as outage and incident patterns.
• Design, implement, and manage policy and procedure concerning network surveillance system interaction.
• Administer and manage network surveillance platforms.
• Provide escalation for network-level troubleshooting activities as well as customer-level troubleshooting activities.
• Serve as point of escalation support for data, voice, and transport network infrastructure.
• Interact with Engineering, Field Operations, TAC, and on occasion end-customers.
• Perform operational acceptance of new network elements.
• Participate in a team environment, providing valuable input as well as providing technical leadership to the team.
• Function in an on-call capacity to support Network Analysts as needed.
• Travel to customer sites, project areas, business-related events, and other Ritter Communications locations as required.
• Perform other duties as assigned.

Requirements

• Bachelor's Degree in Engineering, Computer Science, or a similar technical field and 3+ years of relevant work experience; or equivalent combination of education and experience preferred.
• Knowledge of telecommunications products and services.
• Solid understanding of Palo Alto Firewall administration and configuration.
• Solid understanding of Service Provider transport networks.
• Solid understanding of the OSI layer and LAN/WAN protocols and technologies such as Ethernet, TCP/IP, VLANs, Routing, Switching, NAT, ACL, etc.
• Operational knowledge and awareness of data, voice, and transport network product and technologies including Cisco, Ciena, Nokia, Calix, Alcatel, and Metaswitch.
• High level proficiency of common networking tools and troubleshooting methodologies such as Telnet, SSH, ping, traceroute, and Wireshark.
• Skill in scripting and front/back-end development.
• Skill in commonly used software such as Visio, Excel, Word, and Power Point.
• Skill in oral and written communication.
• Skill in reading and interpreting technical documents and information.
• Ability to multi-task and effectively manage multiple high-impact projects.
• Ability to be detail-oriented while keeping the bigger picture in mind.
• Ability to work well individually and in a team environment.
• Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record.

Nice-to-haves

• Cisco CCNA, CCNP, Nokia NRS I/II, or similar certifications preferred.
• Palo Alto certifications with PCCSA, PCNSA, PCNSE preferred.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Cancer insurance
• Accident insurance
• Life insurance
• Short-term disability
• Long-term disability
• 401(k) with company match
• Flexible spending account