Network Operations Engineer

Meta - Eagle Mountain, UT

Full-time - Mid Level

Eagle Mountain, UT

5,001-10,000 employees

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About the position

Meta is seeking a forward-thinking Network Operations Engineer to join our Edge and Network Services (ENS) team. This role is pivotal in supporting the delivery of field services and requires a candidate with subject matter expertise in hyperscale data center structured cabling, fiber connectivity solutions, and IP networking. The ideal candidate will work strategically with internal business teams, external vendors, and network design/engineering teams to develop strategies for integrating new technologies and enhancing support for existing technologies across our operational fleet. A key objective of this position is to understand the technical drivers for the business, organize strategies to ensure operational supportability, and represent ENS across stakeholder groups to ensure the successful execution of critical projects. The ENS team is dedicated to improving the operational efficiency and reliability of one of the most dynamic and fast-paced networks in the world. The right candidate will thrive in a fast-moving organization and will be adept at identifying operational pain points to implement process enhancements and automation solutions. They will also have a passion for identifying root causes in complex systems and a willingness to quickly learn new domain expertise and technologies. As a Network Operations Engineer, you will be responsible for driving incident response efforts, managing change, and ensuring operational excellence. You will oversee a large contingent workforce responsible for delivering projects and executing recurring operational activities. Collaboration with internal customers is essential to address their needs and influence future iterations of data center and network designs. You will also play a key role in risk management, ensuring that processes are in place to identify and manage data and asset protection risks. Your involvement in automation will be crucial as you analyze operational events to identify new opportunities for automation, aiming for a future where all Tier-1 faults in the network are remediated by software. Additionally, you will be responsible for driving quality into the metrics we report, focusing on areas that yield the best return on investment, and providing clear communication around team goals and progress.

Responsibilities

• Drive work investigating complex technical and process issues on a global scale during major incidents/site events (SEVs) on edge, caching, and network infrastructure.
• Identify problems and implement effective change within security & business continuity issues affecting the network, edge, and infrastructure.
• Drive operational excellence by overseeing a large contingent workforce responsible for delivering projects and executing operational activities.
• Work closely with internal customers to ensure their needs are addressed and influence future data center and network designs.
• Set team goals and collaborate with cross-functional teams to deliver predictable business outcomes across global sites.
• Design and implement processes that identify and manage data and asset protection risks, as well as operations continuity issues.
• Ensure operational process, procedure, and policy documentation is effectively managed and data is complete and accurate.
• Analyze operational events to identify new automation opportunities and drive the vision of remediating Tier-1 faults through software.
• Drive quality into the metrics reported to focus on areas that provide the best return on investment.
• Provide clear and effective communication around personal and team goals, progress, outcomes, and lessons learned.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.
• 8+ years of work experience operating, deploying, and designing large-scale network, optical, and/or physical layer infrastructure.
• Hands-on experience with a variety of optical/network communication equipment including optical amplifiers, coherent transponders, and network/fiber/copper test gear.
• 8+ years of network operations experience supporting large-scale service provider, datacenter, and/or enterprise network infrastructure.
• Demonstrated experience engaging with hardware vendors, service providers, and colocation facility vendors globally.
• Experience in analyzing tactical situations, troubleshooting, and problem-solving via tasks or larger cross-functional projects.
• Experience providing technical guidance to external vendors.
• Intermediate subject matter expertise in Network Services, including topology, traffic analysis, and hardware platform architectures.
• Intermediate subject matter expertise in terrestrial optical transport networks including DWDM and structured cabling.
• Subject matter expertise with physical infrastructure design including rack elevations and cable types.
• Familiarity with Enterprise and Service Provider network hardware platforms including Cisco and Juniper routers/switches.
• Expertise with physical data center design including power/cooling and facility infrastructure.
• Experience with network hardware platforms including Ciena, Infinera, Nokia, and Arista.

Nice-to-haves

• Experience partnering with infrastructure engineers in varied environments such as colocation facilities and owned data centers.
• Direct leadership experience with global Network Operations Center (NOC) environments and managing SLAs.
• Experience with purchasing, negotiating, and end-to-end supplier management.
• Project management experience.
• Advanced executive leadership communications experience.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401k benefit for retirement savings plan
• 401(k) matching benefit
• Paid holidays
• Paid volunteer time
• Flexible scheduling
• Professional development opportunities
• Employee discount programs