Network Operations Manager R01543107

$120,000 - $125,000/Yr

Brillio - Dallas, TX

Full-time - Mid Level

Dallas, TX

Professional, Scientific, and Technical Services

About the position

The Network Operations Manager (NOM) at Brillio plays a critical role in ensuring the reliability, security, and efficiency of the organization's network infrastructure. This position involves overseeing daily network operations, managing network performance, and implementing security protocols to protect against cyber threats. The NOM will lead a team, coordinate with various IT departments, and manage relationships with service providers to enhance network performance and support business growth.

Responsibilities

• Oversee daily network operations to ensure efficient performance.
• Monitor network performance, availability, and health using specialized tools.
• Manage network traffic, troubleshoot issues, and resolve network outages.
• Respond to network incidents and outages, ensuring timely resolution to minimize downtime.
• Investigate and diagnose network issues, coordinating with technical teams to implement fixes.
• Establish protocols for incident response and ensure adherence during network issues.
• Implement and maintain network security protocols to protect against cyber threats.
• Monitor for security breaches, vulnerabilities, and unauthorized access attempts.
• Coordinate with the security team to manage firewalls, VPNs, and other security measures.
• Manage and plan for network infrastructure upgrades to enhance performance and reliability.
• Schedule regular maintenance activities and ensure they are executed with minimal disruption.
• Oversee the installation, configuration, and deployment of network devices such as routers, switches, and firewalls.
• Lead the network operations team, providing guidance, support, and training as needed.
• Coordinate with other IT teams to maintain network performance.
• Delegate tasks within the team, ensure accountability, and conduct regular performance evaluations.
• Analyze network traffic and usage patterns to optimize network performance.
• Identify opportunities to improve network speed, efficiency, and reliability.
• Propose solutions for network scalability to support business growth and evolving technical needs.
• Manage relationships with network service providers, vendors, and suppliers.
• Coordinate with third-party providers for network hardware, software, and services.
• Ensure timely renewal of service agreements and negotiate contracts as needed.
• Maintain comprehensive documentation of network configurations, topology, and processes.
• Generate regular reports on network performance, incidents, and maintenance activities.
• Provide management with insights and updates on network-related matters.
• Plan and manage the budget for network operations, including costs for equipment, software, and personnel.
• Allocate resources effectively to maintain high levels of network performance and security.
• Optimize operational costs by identifying and implementing cost-effective solutions.
• Ensure that network operations align with industry best practices and regulatory requirements.
• Develop and enforce network policies and procedures to maintain compliance.
• Stay updated on new networking technologies and compliance standards.

Requirements

• Proven experience in network operations management.
• Strong project management skills with a specialization in network engineering.
• Experience with VPN management and network security protocols.
• Ability to analyze network performance and troubleshoot issues effectively.
• Excellent leadership and team management skills.

Nice-to-haves

• Familiarity with design thinking methodologies.
• Experience working with Fortune 1000 companies.
• Knowledge of the latest networking technologies and compliance standards.

Benefits

• Competitive salary range of $120,000 - $125,000 per year.
• Opportunities for professional development and growth within the company.
• A supportive work environment that emphasizes employee satisfaction.