L3Harris Technologies - Melbourne, FL
posted about 2 months ago
Full-time
Melbourne, FL
Computer and Electronic Product Manufacturing
About the position
The Network Operations Specialist at L3Harris is responsible for providing technical support for a large private communications network. This role involves handling first-line support for customer and field calls, logging issues, creating trouble tickets, and monitoring network problems within a 24x7 operations center. The position requires flexibility in shifts and workdays to ensure continuous network operations and service restoration.
Responsibilities
- Provide technical support for large private communications network.
- Handle first line of support for customer and field calls into an operations center.
- Log calls and perform preliminary investigations into reported network issues.
- Create trouble tickets and initiate workflow for problem resolution.
- Monitor, analyze, and troubleshoot network problems utilizing network management and monitoring tools.
- Interpret equipment alarms in the network and move forward towards service restoration.
- Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
Requirements
- Bachelor's degree in Telecommunications, Engineering, Networking, Information Technology or related field, or 2 years post-Secondary/ Associate's Degree with a minimum of (0-1) year of prior related experience.
- Minimum of (0-1) Years Telecommunications Network Troubleshooting experience.
Nice-to-haves
- Experience with Layer 1 Troubleshooting
- Experience with call center phone systems and working with geographically dispersed teams.
- Experience in Physical layer and routed technologies experience.
- Experience with Network Management systems and tools.
- Experience in remote maintenance and repair of network equipment.
- Experience with interacting with customers and meeting service-level timelines.
Benefits
- Best-in-class benefits
- Inclusive and engaging work environment
- Opportunities for professional growth
