Network Operations Specialist

$69,992 - $84,989/Yr

Career Group - Los Angeles, CA

Full-time - Entry Level

Remote - Los Angeles, CA

Professional, Scientific, and Technical Services

About the position

The Operations Specialist role at a leading Digital Gaming and Entertainment organization focuses on monitoring and responding to incidents across global operations to ensure a seamless user experience. The position emphasizes rapid detection, triage, and resolution of player-impacting issues while continuously enhancing service processes through improved monitoring tools and documentation.

Responsibilities

• Monitor incoming communications to quickly identify and track incidents
• Use systems, network, and cloud expertise to triage and address issues as a first responder
• Resolve player and user-impacting issues efficiently
• Conduct routine follow-ups on active incidents to ensure progress toward resolution
• Manage requests for access, network maintenance, and systems adjustments
• Refine alert triggers to reduce false positives
• Oversee documentation, engagement, and communications during critical service outages
• Update and improve documentation, such as runbooks, troubleshooting guides, and operational procedures

Requirements

• Experience with Linux operating systems (bash, debugging)
• Knowledge of networking concepts including packet loss, routing, and ACLs
• Familiarity with monitoring tools such as Prometheus, Grafana, Elasticsearch, and Datadog
• Experience with alert correlation tools like BigPanda, ScienceLogic, and Netcool
• Proficiency in cloud platforms such as AWS, GCP, and OpenStack
• Understanding of ITIL and service operations including incident/change management
• Experience with logging systems like Splunk, SysLog, and ELK Stack
• Familiarity with source control and CI/CD tools such as GitHub, Jenkins, and Argo
• Experience with configuration management tools like Puppet, Terraform, and Ansible
• Knowledge of containerization technologies such as Docker and Kubernetes
• Experience with load balancing tools like Nginx, HAProxy, and Envoy

Benefits

• Long-term temporary-to-hire position
• Remote work opportunity
• Flexible schedule with PST hours required