Network Operations Support

$104,000 - $114,400/Yr

Eclaro - New York, NY

Full-time

New York, NY

Administrative and Support Services

About the position

The Network Operations Support role at ECLARO involves providing day-to-day support for network escalations as a level 1/2 technician. The position focuses on responding to network faults and ensuring the smooth operation of a large enterprise network infrastructure across various locations, including campuses, branches, and data centers.

Responsibilities

• Manage Fault and Performance monitoring systems for large enterprise network infrastructure with Campus, branch and data center locations
• Address alerts and other network events (fault and performance), responsible for break/fix maintenance
• Proactively address capacity requirements for normal operation (IP allocation, system resources, port availability, bandwidth, WiFi coverage)
• Escalation point for Helpdesk, and assist in troubleshooting infrastructure related issues
• Work with vendor tech support teams to identify and fix issues and perform Break/Fix as needed
• Support regional counterparts in network maintenance as required
• Act as project lead for hardware and software lifecycle maintenance activities
• Network Access Control system maintenance and operational support
• Day-to-day maintenance of Enterprise DHCP/DNS systems
• Support Wireless network infrastructure and assist in troubleshooting wireless problems
• ForeScout for NOC

Requirements

• 5 plus years of experience in Enterprise Network support
• Solid understanding of networking fundamentals, routing, switching, security protocols and the ability to read/understand packet captures
• Experience with Cisco Nexus, Catalyst and Arista switches
• Understanding of Network Security fundamentals including proxies and firewalls
• Familiar with Network Access Control Systems (Cisco Client/ForeScout Counteract etc.)
• Experience with Network Management systems such as SolarWinds, NetMRI, EMC Ionix (EMC Smarts)
• Good understanding of Incident and Change management principles
• Excellent written and verbal communication skills and the ability to work independently
• Ability to prioritize work in a fast paced environment with solid attention to detail and organizational skills
• Strong problem solving skills

Nice-to-haves

• Experience in the financial industry
• Experience with 3rd party applications such as Splunk, and Jira
• Working in an Agile environment
• Experience working with VMware ESXi
• Experience with structured cabling

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO