Network Operations Team Lead

$144,500 - $195,500/Yr

General Dynamics - Falls Church, VA

Full-time - Mid Level

Falls Church, VA

10,001+ employees

Transportation Equipment Manufacturing

About the position

The Network Operations Team Lead will oversee a team of network engineers and architects to support the Guard Enterprise Cyber Operations Support (GECOS) program. This role involves managing complex IT service management tasks, ensuring the security and efficiency of the Department of Defense's IT infrastructure, and leading initiatives to improve operations. The position requires a strong background in network engineering and the ability to collaborate with various stakeholders to meet strategic objectives.

Responsibilities

• Oversee a team of 15+ network engineers and architects to develop complex solutions for ARNG strategic projects.
• Provide architecture and technology gap analysis and recommend solutions to improve operations and security.
• Manage workload to balance operational and project activities and priorities.
• Develop, maintain, and report on CORA and ATO POAMs.
• Support CORA coordination and maintain Life Cycle management plan.
• Develop and maintain standard operating procedures and create system change requests.
• Implement a proactive capacity planning model to support business decisions.
• Supervise network engineers and technicians in the operations and maintenance of DoD networks.
• Review completion and implementation of system additions and enhancements.
• Evaluate new application, infrastructure, and cloud decisions in the context of business strategy.
• Determine system specifications and working parameters for hardware/software compatibility.
• Provide guidance and work leadership to less-experienced IT staff.
• Serve as liaison with senior clients to ensure client needs are met.
• Provide problem and incident resolution, including vendor technical support.
• Perform daily system monitoring and verify the integrity of networking hardware and services.
• Document and conduct changes during ASI windows.
• Provide leadership in on-call troubleshooting and issue resolution.
• Develop and maintain installation and configuration procedures.
• Collaborate with the Security team to identify and remediate vulnerabilities.
• Maintain network integrity and compliance with policies.
• Coordinate the acquisition of hardware and software as needed.
• Participate in Change Management process and monitor ticket queues to ensure SLAs are met.
• Provide input to Disaster Recovery/COOP plans and execution.
• Create and ensure network diagrams are current.

Requirements

• Bachelor's degree or 10+ years of relevant experience as a Network Administrator/Engineer and 5+ years managing a team of 5+ personnel.
• 6+ years' experience with Cisco and/or Palo Alto Routing, Switching, IDS/IPS, and Firewall technologies.
• Understanding of BGP/OSPF, MPLS, Firewall and IDS/IPS policies, DISA STIGs, CCRI and ATP requirements.
• IT experience supporting large enterprise environments.
• Excellent problem solving, analytical, and decision-making capabilities.
• Dependability and customer service experience, especially with senior military and government leadership.
• Excellent communication and documentation skills.

Nice-to-haves

• Experience with Hardware and Software lifecycle processes.
• Strong organizational and collaborative skills.
• Ability to assimilate information rapidly and motivated to self-study new requirements.
• Maintain current industry knowledge of relevant concepts, practices, and procedures.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Paid vacation and holidays