Network Operations Technician

Westwood One - Centennial, CO

Full-time - Entry Level

Centennial, CO

Computer and Electronic Product Manufacturing

About the position

CUMULUS MEDIA | Centennial, CO, the nation's leading broadcast network, has open opportunities in our Westwood One Centennial Technical Operations Center for a Network Operations Technician. The position includes technical training for the right candidate.

Responsibilities

• Monitor broadcast networks to ensure that all systems maintain maximum reliability and providing 1st tier technical support and customer service.
• Ingest of content via satellite, Internet, ISDN, and WAN.
• Audio routing and transmission via multi-channel satellite transmission system.
• Constant monitoring, resolution and documentation of any network issues.
• Provide technical support to commercial radio stations on a variety of technical platforms.
• Escalate issues as needed to 2nd tier technical staff.
• Problem resolution and escalation with established trouble ticketing system.
• Able to work in a 24x7/365 environment.
• Other duties as assigned.

Requirements

• Acute attention to detail
• Strong Customer Service Skills
• Foundation in Networking Knowledge/Understanding with ability to troubleshoot effectively
• Following Steps/Procedures during Emergency Situations
• Ability to organize, prioritize issues and multitask
• Ability to convey accurate, detailed information verbally or in written form
• Strong teamwork and interpersonal communication skills; verbal and written
• Able to work and resolve problems independently with little supervision
• Education: Associate Degree or equivalent work experience
• Structured Training or Work Experience: Min 2 years of IT and Customer Service experience preferred. Broadcast IT experience is a plus.

Benefits

• Competitive pay
• Professional growth and career path
• Focused, responsible and collaborative work environment with the ability to ask what if and try innovative solutions
• Medical, Dental & Vision Insurance coverage
• 401K with company match to plan for the long-term
• Paid Vacation & Holidays