Network Performance Engineer

$69,000 - $128,000/Yr

Verizon Communications - East Syracuse, NY

Full-time - Entry Level

Remote - East Syracuse, NY

Telecommunications

About the position

The position involves investigating, evaluating, and resolving network and data performance issues to ensure efficient and reliable service for customers at Verizon. The role is crucial for maintaining high network performance and directly impacts customer satisfaction. It requires a strong customer service orientation and the ability to work independently and collaboratively with diverse teams.

Responsibilities

• Evaluating service performance trends and isolating root causes of impacted services.
• Performing testing and analyses of relevant key performance indicators.
• Coordinating technical investigations and testing with appropriate regional, area, and HQ functions.
• Providing technical analysis, troubleshooting, and training assistance to markets and regions as requested.
• Optimizing networks using traditional and innovative means.
• Investigating and resolving customer complaints regarding service.

Requirements

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Willingness to travel up to approximately 25% of the time.
• A valid driver's license.
• Knowledge of LTE including VoLTE and RAN networks.
• Knowledge of IP and transport protocols.

Nice-to-haves

• Previous cellular and network experience.
• Experience with major RAN equipment vendors (e.g., Ericsson, Nokia, Samsung).
• Knowledge of solid RF Design/Optimization experience.
• Knowledge of 4G and 5G technologies, including both RF Design or System Performance.
• Experience with SQL, Python, and R.
• Experience at an expert-level skill in Tableau.
• Knowledge of data mapping using Google Earth, Tableau, ArcGIS, or Mapinfo.
• Knowledge of data analysis/post-processing tools such as Irisview, Windcatcher/Actix/TEMS Discovery.
• Experience with propagation and optimization modeling tools such as Planet, GeoPlan, ACP, DB Planner.
• Proficient in programming languages such as C++, Python, Unix, scripting tools.
• Knowledge of Ericsson systems including OSS and 3GPP LTE standards.
• Knowledge of IMS and systems engineering aspects related to RAN and proficiency in Core level call flow analysis.
• An engineering degree.

Benefits

• Health and wellness benefits
• Short term incentives
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Parental leave
• Adoption assistance
• Tuition assistance