Network Performance Team Coordinator

Memorial Hermann - Houston, TX

Full-time

Houston, TX

Hospitals

About the position

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. As a Network Performance Team Coordinator, you will partner with the Network Performance Team by providing general coordination and program management support to all project teams. Your role will involve assisting the Network Performance Teams with the administrative, organization, and management of small-scale projects, as well as supporting leadership with operations, including training and education and quality assurance. You will document project budgets and milestones appropriately, and create project schedules and communications. This position typically reports to the VP, Service Line Network Performance Team. In this role, you will oversee and maintain executive calendars, project budgets, timelines, and milestones for all project teams. You will provide project management coordination and support by creating and compiling reports, presentations, timelines, organization charts, and other project-related material. You will lead small projects under the supervision of the Senior Director/Director or designee as assigned, and may delegate responsibilities as needed. Your responsibilities will also include documenting and maintaining records of current project plans, meeting minutes, decisions, project reports, schedules, budgets, cost tracking reports, and other pertinent records. You will prepare multi-media presentations and reports utilizing a variety of software applications, and schedule cross-functional meetings to facilitate project collaboration. Additionally, you will update senior management and other interested parties on project details and changes in a timely manner, facilitate calls and meetings, and accomplish work requirements by orienting, training, scheduling, and coaching team members.

Responsibilities

• Oversees and maintains executive calendar, project budgets, timelines and milestones for all project teams.
• Provides project management coordination and support by creating and compiling reports, presentations, timelines, organization charts, and other project-related material.
• Leads small projects under the supervision of the Senior Director/Director or designee as assigned.
• Documents and maintains records of current project plans, meeting minutes, decisions, project reports, schedules, budgets, cost tracking reports, and other pertinent records.
• Prepares multi-media presentations and reports utilizing a variety of software applications.
• Schedules cross-functional meetings to facilitate project collaboration.
• Updates senior management, and other interested parties as appropriate, on project details and changes in a timely manner.
• Facilitates calls and meetings as assigned, including gathering documents, creating meeting agendas, distributing information, and taking meeting minutes.
• Accomplishes work requirements by orienting, training, scheduling and coaching team members.
• Assumes responsibility for the successful completion of assigned project tasks.
• Meets work standards by following productivity, quality and customer service standards; resolves operational problems and identifies work process improvements.
• Assists in maintaining and updating policy and procedure manual.
• Initiates and maintains contact with key personnel including staff, department heads and external parties.
• Updates job knowledge by participating in educational opportunities and reading professional and industry publications.
• Supports Memorial Hermann's commitment to continually advance Equity, Diversity & Inclusion into the organization's workplace and culture as a part of leadership expectations.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.

Requirements

• Bachelor's degree in Business or related field or in lieu of degree, a minimum of five (5) years of directly related experience.
• Two (2) years of project coordination or management experience.
• Competent in Microsoft Office applications (e.g. Word, PowerPoint, Excel, Outlook, OneNote, Visio).
• Excellent communication and interpersonal relations skills.
• Strong analytical skills.
• Demonstrates understanding of project management and quality improvement concepts and tools.
• Strong planning and organizational skills.
• Effective oral, presentation and written communication skills.
• Ability to work effectively both independently and as part of a team.