Network Provisioning Specialist

ComTec Information Systems - Melbourne, FL

Full-time

Melbourne, FL

Computer and Electronic Product Manufacturing

About the position

The Network Provisioning Specialist will support the FTI Telecommunications engineering team by coordinating with telecommunications vendors to provide necessary products and services, such as access bandwidth, to fulfill program orders. The role requires a strong understanding of telecom industry ordering practices, including installations, changes, and disconnections. The specialist will be responsible for processing orders, tracking deliveries, and collaborating with technical teams to resolve issues efficiently.

Responsibilities

• Order and coordinate all necessary vendor telecommunication products and services to fulfill FAA order requirements on the FTI network.
• Collaborate with Telco engineering and field management personnel to ensure access/transport circuits are delivered in accordance with expected delivery intervals.
• Provide and maintain regular circuit status within implementation databases/software tools while communicating with engineering and field management supporting on-time delivery of orders.
• Act as a liaison to telecommunication vendor provisioning teams resolving administrative and/or technical issues for active orders.
• Write, submit, process and coordinate all provisioning related documents (Telecom Service Orders-TSO/PONs, Supplements, LOA/CFAs, DLRs, CANs and Access Carrier Reports, etc.) to/from all carriers as required.
• Provide support as needed to service delivery teams during acceptance testing and turn-up of FTI program services.
• Contribute to continued development of new and existing procedures supporting ordering, provisioning and delivery of telecommunications products and services.
• Provide data analysis of existing and ordered circuit inventories ensuring data integrity and accuracy.

Requirements

• Associates or higher degree preferred, or equivalent work experience.
• Basic domain knowledge and understanding of LEC/CLEC & IXC connectivity and infrastructure.
• Expert knowledge of telecommunications carrier ordering systems and processes.
• Strong software scripting knowledge to assist with data analysis.
• Strong knowledge of all MS Office suites.
• Strong data analytical background, identifying patterns, determining root causes.
• Strong written and verbal skills, including enhanced capacity for multi-tasking.
• Strong organization skills and process oriented.