Network Services Technician

University Of Oxford - Atlanta, GA

Full-time

Remote - Atlanta, GA

Publishing Industries

About the position

The Network Services Technician at Emory University is responsible for supporting and assisting with the installation, activation, and repair of campus voice and data services. This role involves responding to work orders and trouble tickets, performing moves, adds, changes, and installations, and ensuring the functionality of communication services across the campus. The technician will interact with customers and coordinators to clarify work details, troubleshoot issues, and maintain service levels, while also ensuring safety and operability of equipment and facilities.

Responsibilities

• Supports and assists with installs and activations and repairs campus voice and data services.
• Responds to work orders (WOs) and trouble tickets to perform moves, adds, changes and installs and to repair interrupted service.
• Supports communications wiring installs, labeling and testing in accordance with internal IT and Industry standards.
• Interacts with Coordinators and customers to clarify work details and to troubleshoot issues.
• Utilizes automated tracking and management tools to update status, report details and complete work assignments.
• Interacts with customers to determine needs and issues.
• Assists with equipment demonstrations to explain operations.
• Performs on-site customer walk-throughs to assist with developing effective WOs.
• Prepares for moves to support equipment needs, clarify instructions and gather resources.
• Assists with moves of communications services to provide existing service levels at new locations.
• Supports new voice and data connections to provide customers with new service.
• Inspects communications closets to ensure security, safety and cleanliness.
• Evaluates communications closet configurations to recommend data switch port upgrades.
• Maintains FS vehicles to ensure safety and operability.
• Maintains campus emergency and elevator phones to ensure service levels and safety.
• Utilizes MySoft to update WOs and to document and track work status for meeting service level requirements.
• Closes out trouble tickets to verify issues have been corrected.
• Utilizes Microsoft Excel to build spreadsheets for data port assignments.

Requirements

• A high school diploma and one year of relevant IT experience, OR an equivalent combination of education, training, and/or experience.
• Ability to lift up to 50lbs.
• Ability to bend, stoop, and twist.
• Valid Georgia driver's license and an insurable driving record.