Network Support Engineer

Pilotfiber - New York, NY

Full-time - Mid Level

New York, NY

101-250 employees

About the position

The Network Support Engineer is responsible for maintaining and optimizing the company's network infrastructure. This role involves troubleshooting network issues, implementing network solutions, and ensuring the security and efficiency of the network systems. The engineer will work closely with other IT staff to support the organization's technology needs and improve overall network performance.

Responsibilities

• Monitor and maintain network performance and security.
• Troubleshoot and resolve network issues in a timely manner.
• Implement network solutions and upgrades as needed.
• Collaborate with IT teams to support technology initiatives.
• Document network configurations and changes.

Requirements

• Bachelor's degree in Computer Science or related field.
• 2+ years of experience in network support or administration.
• Strong knowledge of networking protocols and technologies.
• Experience with network monitoring tools and software.
• Excellent problem-solving and communication skills.

Nice-to-haves

• Certifications such as CCNA or CompTIA Network+ are a plus.
• Experience with cloud networking solutions.
• Familiarity with network security practices.

Benefits

• Health insurance coverage
• 401k retirement plan
• Paid time off and holidays
• Professional development opportunities