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Barry Communications - Worcester, MA
posted 2 months ago
About the position
The Network Support Specialist at Barry Communications, Inc. is responsible for troubleshooting and supporting network components, serving as a point of contact for customer inquiries, and coordinating with third-party carriers and vendors to resolve network issues. This role is part of a 24x7x365 support team and offers opportunities for learning and growth within a dynamic company that provides voice and data solutions to small and medium-sized businesses throughout New England.
Responsibilities
- Troubleshoot and support network components.
- Serve as a point of contact for customer trouble inquiries.
- Coordinate with 3rd party carriers and vendors to resolve network trouble.
- Maintain service order tickets and keep them up to date with accurate and detailed information.
- Be part of a 24x7x365 support team with on-call duties.
Requirements
- Understanding of basic networking and VoIP.
- Understanding and expertise of VMware, voice and data networks (POE switches).
- Excellent troubleshooting skills.
- Strong work ethic and commitment to going above and beyond for customers.
- Able to work unsupervised, but also willing to seek direction, supervision, and training as needed.
- Strong interpersonal skills and ability to interface with a wide range of customers across many industries.
- Team player willing to help out in all areas.
Benefits
- Remote work negotiable based on geography and skill level.
