Network Support Technician I, II or III

$43,680 - $51,168/Yr

Wave Broadband - Tukwila, WA

Full-time - Entry Level

Hybrid - Tukwila, WA

Broadcasting and Content Providers

About the position

Astound Broadband is seeking a Network Support Technician I to join their Commercial Network Operations Center (CNOC). This role is crucial for monitoring and responding to service-related issues that impact customers, ensuring quick repairs and minimizing negative experiences. The technician will work in a 24/7 environment, providing remote troubleshooting and restoration for commercial customer services connected to the Astound Broadband network. The position emphasizes teamwork, effective communication, and maintaining a strong situational awareness of network changes.

Responsibilities

• Triage commercial services and equipment for outages and performance issues
• Isolate and identify cause of faults for customer network related issues
• Remote restore/reroute competencies
• Perform equipment checks remotely using automated monitoring tools in accordance with established policies and procedures
• Properly assess impact to core network/services and resulting impact to Customers and escalate appropriately
• Interface directly with Internal and External Enterprise Engineers/Technicians
• Event Escalation
• Reporting
• Support of hosted voice services

Requirements

• 3 or more years technical experience in telecommunications, network, cable, or related industry
• Strong verbal, written, and interpersonal communication skills
• Proven experience and detailed knowledge in supporting Network protocols and networking technologies
• RF Network troubleshooting
• Basic Linux Commands
• Understanding of LANs and WANs
• Knowledge of OSI model, Subnetting and routing
• Familiarity with Cisco iOS software
• Understanding of Power Plant Comprehension - Generator, UPS, Battery, Commercial, ATS
• Experience with Hardware configuration
• Knowledge of Remote-Restore & Alternate routing Understanding & Execution
• Experience using NOC tools for issue identification and escalation
• Critical Thinking Skills
• Proficiency in Microsoft Office

Nice-to-haves

• Telecom or MSO Network Operations Center experience preferred
• Equivalent experience or equivalent/related vendor certification preferred

Benefits

• 401k retirement plan, with employer match
• Insurance options including medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation starting at 80 hours per year, increasing based on tenure
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave based on state/local laws
• Tuition reimbursement program
• Employee discount program