General Dynamics - Colorado Springs, CO
posted 4 months ago
The primary function of this position is to work within Special Access Programs (SAPs) supporting various Department of Defense (DoD) agencies, including the HQ Air Force and the Office of the Secretary of Defense (OSD). The role involves providing day-to-day support for Collateral, Sensitive Compartmented Information (SCI), and Special Access Program (SAP) activities. This includes the installation, maintenance, auditing, and support of a secure Microsoft Windows network environment, as well as limited web and data application services. The responsibilities extend to maintaining internet applications and protocols such as IP, TCP, HTTP, HTTPS, FTP, and SSL. The position also requires maintaining file servers, firewalls, network access, security monitoring systems, and system documentation as necessary. The individual will interface with local customers to provide IT-related support, ensuring quick resolution of problems. Analyzing and troubleshooting system anomalies to ensure optimal equipment performance is a critical aspect of the role. Additional duties include performing periodic maintenance, hardware upgrades, firmware updates, and system configuration changes. The individual will also manage data backup libraries, including the storage of tapes, disks, and other magnetic media at both the customer's location and off-site storage facilities. Participation in planning and requirements meetings with IT staff, program managers, and customers is expected, along with preparing systems for operational use and supporting operational tests. Technical guidance will also be provided as needed.