Network/System Engineer /Technician Series 14125

$56,411 - $91,642/Yr

State of New York - Troy, NY

Full-time - Entry Level

Troy, NY

Executive, Legislative, and Other General Government Support

About the position

The Network/System Engineer/Technician Series positions are responsible for providing technical support and managing technology infrastructure within the Office of Court Administration. These roles involve overseeing help desk personnel, installing and configuring network systems, and ensuring that court technology operates effectively. The positions require collaboration with court managers to assess technology needs and performance, as well as troubleshooting various technical issues related to hardware and software.

Responsibilities

• Provide desktop and application support to ensure court technology is fully operational.
• Evaluate, manage, document, and troubleshoot endpoints such as PCs, printers, and scanners.
• Address requests for hardware and software deployment and manage inventory control.
• Install and configure network/system architecture according to current standards.
• Oversee the work of help desk personnel and ensure compliance with established processes and guidelines.
• Evaluate and troubleshoot network servers, telecommunications equipment, and courtroom technical equipment.
• Provide technical management, project plans, and status reports for technology projects and initiatives.

Requirements

• Bachelor's degree from an accredited college or university and four years of related technical experience in a help desk or technical environment, or an equivalent combination of education and experience.
• Specific knowledge and experience with Microsoft Office 365 product suite, PC architecture, and help desk management software.
• Ability to communicate technical concepts effectively to a varied audience.

Nice-to-haves

• Experience with Windows 10 & 11 and Antivirus software.
• Understanding of IT principles and practices.

Benefits

• Competitive salary range from $56,411 to $91,642 annually.
• Flexible work schedule with various working hours including days, overnights, weekends, and holidays.