Network / System Engineer

Genesis10 - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Professional, Scientific, and Technical Services

About the position

Genesis10 is seeking a Network/System Engineer for a 12+ month contract position in the financial industry. The role involves providing Level III support for Microsoft 365 applications, managing day-to-day operations, and ensuring compliance with regulatory standards. The engineer will also be responsible for infrastructure applications, performance monitoring, and facilitating problem resolution throughout the information system lifecycle.

Responsibilities

• Provide Level III support for Microsoft 365 Office suite applications including Word, Excel, PowerPoint, OneDrive for Business, Teams, and SharePoint Online.
• Act as application analyst/technician for day-to-day operations and critical client escalations.
• Execute processes to support IT infrastructure and resources for service delivery.
• Prepare for new or changed services and manage the change process.
• Monitor and manage infrastructure applications and related data repositories.
• Apply information security procedures to maintain compliance across applications.
• Manage system performance and contribute to business performance and financial sustainability.
• Support the development of continual service improvement plans.
• Facilitate problem resolution throughout the information system lifecycle.
• Document root causes and implement remedies to prevent future incidents.
• Install, configure, and troubleshoot applications supporting IT services.
• Collaborate with Architecture/Engineering peers for solution planning and troubleshooting.
• Provide on-call support and assist with network/server troubleshooting.

Requirements

• 5+ years of experience with Microsoft Office 365.
• Expert knowledge of Office 365 ProPlus and Online Applications.
• Understanding of Microsoft MDM tools - Intune, Azure Identity, and Rights Management.
• Experience with M365 suite products including Teams, OneDrive, SharePoint Online, and Exchange.
• Knowledge of Exchange 2013 and Skype for Business features and migration.
• Experience migrating large enterprise clients to Office 365.
• Proficient in Office 365 deployment and troubleshooting complex install issues.
• Experience with SCCM, MDT, and OS/Application deployment tools.
• Knowledge of Access Database Editing/Setup and DSN Connections.
• Experience managing Office 365 through Microsoft 365 Admin Center.
• Proficient communication and presentation skills.
• Proficient technical writing skills using MS Office suite.
• Advanced technical knowledge with Active Directory.
• Experience with incident, change, and problem management disciplines.

Nice-to-haves

• Bachelor's Degree in an IT related field or equivalent experience.
• Strong analytical and problem-solving skills.
• Ability to work with both technical and non-technical users.
• Scripting knowledge and automation skills.
• Proven team player in a multicultural environment.
• Excellent verbal and written communication skills.
• Detail-oriented and organized with a proactive approach.

Benefits

• Access to hundreds of clients with long-term relationships.
• Career-home opportunities within Genesis10.
• Experienced recruiting team with an average of 7 years experience.
• Behavioral Health Platform.
• Medical, Dental, Vision insurance.
• Health Savings Account.
• Voluntary Hospital Indemnity (Critical Illness & Accident).
• Voluntary Term Life Insurance.
• 401K plan.
• Sick Pay (for applicable states/municipalities).
• Commuter Benefits (Dallas, NYC, SF).
• Remote opportunities available.