Network Systems Analyst, Network Quality - WUIT

Washington University in St. Louis - Clayton, NC

Full-time - Entry Level

Clayton, NC

Educational Services

About the position

The Network Systems Analyst, Network Quality, is essential for ensuring the reliability and efficiency of our enterprise network and computer systems infrastructure. This role is responsible for the analytics and administration needed to maintain network quality, performance monitoring, and observability, which are critical for enabling capacity assessments, forecasting trends, and identifying/resolving incidents. The analyst also supports incident response, engages in process-mapping and compliance audits, and ensures data integrity, which collectively improve operational effectiveness and customer satisfaction.

Responsibilities

• Assist in the development, maintenance, and enhancement of network quality monitoring.
• Analyze network performance, including traffic and utilization trends and customer experience monitoring.
• Assist network teams during incident response by leveraging developed solutions.
• Interfaces with users, consultants, technical teams and vendors for new and changing technology to improve operational effectiveness.
• Perform process-mapping and analysis and identify improvements.
• Ensure solutions are in compliance with baselines and standards through audits.
• Ensure data integrity of Configuration Management Database (CMDB).
• Enhance user and systems documentation and/or training programs.
• Provides support to team members during service transition into operations.
• Review and document moves, adds or changes and maintain processes.
• Perform design recommendations and audits to appropriate teams and update CMDB environment.
• Identify, label and report on installed infrastructure and operational processes.
• Work with Data Center team to create and maintain network and data center drawings and store in designated repository with revision information.
• Monitor enterprise networks and data centers remotely.
• Access networks and systems locally and remotely to identify and resolve issues and make/suggest improvements.
• Maintain and update monitoring infrastructure and automation tools.
• Respond to infrastructure alarms, taking appropriate action to classify, prioritize and resolve complex network and system issues.
• Effectively communicate incident status and technical issues to stakeholders.
• Work closely with other departments/organizations. Collaborating with other IT staff for requirements gathering and cross-functional tasks and issues.
• Respond to customer service requests in a helpful, professional manner.
• Respond to phone, email and ticket requests for services or troubles.
• Utilize trouble ticket system by documenting problems, progress and resolution.
• Communicate project/issue status with customers and stakeholders.
• Make approved network changes through proper change management procedures.
• Perform other duties as assigned.

Requirements

• Bachelor's degree or combination of education and/or experience may substitute for minimum education.
• Relevant Experience (1 Year)

Nice-to-haves

• Master's degree
• Cisco Certified Network Associate (CCNA) - Cisco
• ITIL Foundations - Axelos Global Best Practice
• ITIL Foundations - Center for the Application of Information Technology
• VMware Certified Advanced Professional (VCAP) - vmware by BROADCOM
• VMware Certified Professional (VCP) - vmware by BROADCOM

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.