Network Systems Analyst

$83,200 - $104,000/Yr

Primary Talent Partners - O'Fallon, MO

Full-time - Mid Level

Hybrid - O'Fallon, MO

Administrative and Support Services

About the position

The Network Systems Analyst position is a 12-month W2 contract role focused on providing technical expertise and support for network systems within a financial services environment. The analyst will be responsible for configuring production environments, integrating new products, and addressing complex customer inquiries. The role requires collaboration with various support teams and effective communication of technical concepts to both junior and senior team members.

Responsibilities

• Responsible for customized production configurations for existing and new customers
• Accountable for integrating new products into the global implementation framework
• Provides internal partners with technical expertise on implementation plans and release requirements
• Configures production environments to integrate technical knowledge and functional relationships of all systems, products and services
• Addresses and resolves complex or unusual customer inquiries and issues escalated by more junior resources
• Serves as a subject matter expert on implementation and configuration project activities and provides technical guidance to assist with troubleshooting efforts
• Interprets and translates customer requests into parameter values across Client internal systems to ensure compliance with Client's processing standards, specifications and rules
• Contributes to process improvement efforts and initiatives to enhance the customer experience
• Leverages technical expertise to explain technical concepts to senior team members
• Provides training or explanations to extended team, internal Client teams and potentially customers on Client processing, products and services
• Leads medium-sized projects/initiatives as an individual contributor with knowledge of Client's products/services and implementation standards
• May act as vertical lead to provide mentorship and guidance for the more junior colleagues within a particular focus area

Requirements

• Database Query/SQL Experience
• Splunk/Network Log Investigation Experience
• Command Line Interface Programming Experience
• Extensive experience configuring production environments
• Successful track record contributing subject matter expertise to influence configuration project activities
• Established ability to resolve complex or unusual customer configuration inquiries
• Experience communicating technical concepts to senior team members

Nice-to-haves

• Coding experience would be a bonus
• Basic understanding of the payment lifecycle

Benefits

• Competitive hourly pay
• Hybrid work environment
• Potential for contract extension based on performance