Network Technology Technician I

Full-time - Entry Level

Elmwood, LA

About the position

As a Network Technology Technician I at Cox Communications, you will play a crucial role in maintaining and enhancing the performance of the company's network systems. This position is ideal for individuals who are eager to learn and thrive in a fast-paced environment, as you will be responsible for installing, troubleshooting, and maintaining various communication services. You will also contribute to a positive workplace culture that values work-life balance and career development.

Responsibilities

• Install, disconnect, and troubleshoot video, high-speed internet, telephony, and automation services.
• Perform proactive/reactive maintenance to restore Hybrid Fiber Coaxial (HFC) networks to performance specifications.
• Maintain and repair equipment within the HFC distribution system.
• Requisition equipment and supplies from the warehouse and stock the vehicle as needed.
• Maintain company trucks and other equipment per service requirements and safety guidelines.
• Drive a company vehicle between office, warehouse, and work sites.
• Monitor the Workforce Administration System (WFA) throughout the day.
• Communicate with dispatch for help and/or status on service requests.
• Consult with supervisors and other technicians for advice and aid as needed.
• Educate customers about their existing services and promote other Cox services.
• Attend training for refresher courses and product/service updates.
• Use small hand tools, power tools, and test equipment.
• Work with alarms, low voltage electricity, and color-coded wires.

Requirements

• Minimum High School diploma/GED with 5 years of experience in a related field; OR 7 years of equivalent experience in lieu of a diploma or certification.
• Post-high school education is a plus.
• Must be at least 18 years of age.
• Valid state driver's license and a good driving record.
• Minimum of one year of direct customer service experience.
• One year of work experience in a comparable field (e.g., related hands-on trade role).
• Demonstrated proficiency in Core Technician skillsets.
• Certifications and licenses as required by state and municipal laws.
• Successfully meet (and maintain) additional background check requirements for specialized projects/services.
• PC and Windows software skills.
• Stable work history.
• Able to work required shifts and overtime (if necessary).
• Spanish proficiency desirable in some locations.

Nice-to-haves

• Any level degree or certification beyond High School diploma/GED +3 years of experience in related discipline desired.
• 5+ years of experience specifically in service installation and repair in multiple service provider and/or telecommunications environment.

Benefits

• 401(k) with generous matching contributions.
• Life insurance and disability insurance.
• Comprehensive healthcare benefits with various deductible options.
• Flexible Spending Account and Health Savings Account options.
• Counseling for mental wellness.
• Inclusive parental leave policies, adoption assistance, and comprehensive fertility coverage.
• Paid hours for community volunteering.
• Employee discounts on computers, entertainment, travel, and more.
• Continuing education and professional development opportunities.
• Pet insurance.