Network Trainer

About the position

The Network Trainer is responsible for executing all training and development programs throughout the network, including the development and facilitation of Dunkin' Donuts and/or Dunkin' Donuts/Baskin-Robbins combo restaurants systems, new product roll-outs, food safety, and any programs specific to the Franchisee network. They maintain communication with the Franchisee and the Franchisee's Leadership Team to ensure Managers and Crew are executing standards and procedures in the restaurants. The role also involves partnering with the Franchisee Leadership Team to identify and develop internal candidates and succession planning.

Responsibilities

• Responsible for the execution of training activities within the network
• Conduct New Hire Orientation for restaurant employees
• Schedule and facilitate classroom based learning for the network
• Partner with Franchisee Leadership Team with succession planning
• Create and maintain a people first culture in the restaurant
• Monitor, follow up and report training progress
• Conduct on the job training and retraining
• Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards, recipes and systems are executed
• Prepare, complete and follow up on action plans for implementing production, productivity, quality and guest service standards and identify systems to drive performance
• Conduct restaurant assessments
• Identify and support systems to control costs
• Ensure tools and systems are in place to roll out new products, systems and processes
• Support sales goals by tracking results, identifying gaps and recommending solutions

Requirements

• Associate's degree in related field or equivalent in education and experience
• Fluent in English
• Microsoft Office proficiency
• Facilitation and presentation skills
• Written and verbal communication skills