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Network, Voice and Collaboration Manager - Remote
Aveanna Healthcare - Atlanta, GA
posted about 2 months ago
About the position
The Network, Voice and Collaboration Manager is responsible for overseeing and managing all aspects of network, voice (VoIP), and collaboration infrastructure systems. This role involves design, installation, configuration, deployment, maintenance, training, and troubleshooting of these systems while ensuring optimal performance and security compliance. The position requires collaboration with IT teams and adherence to regulatory guidelines, with a focus on team leadership and strategic alignment with business objectives.
Responsibilities
- Supervise direct report employees, contract employees, and partner vendor representatives.
- Provide guidance, training, and support to team members.
- Collaborate with other IT teams to achieve organizational goals.
- Evaluate adherence to federal and state regulations.
- Manage the organization's network infrastructure, ensuring availability, reliability, and security.
- Monitor network performance and troubleshoot issues.
- Manage and maintain voice communication systems, including CCaaS and VoIP technologies.
- Design and manage collaboration and A/V systems for conference rooms.
- Implement security measures to protect network and voice systems.
- Ensure compliance with relevant regulations and standards.
- Plan and execute upgrades and enhancements to network and voice systems.
- Maintain accurate documentation for configurations and procedures.
- Align network and voice strategies with overall business objectives.
- Create innovative solutions to technical problems.
Requirements
- Bachelor's degree in computer science or related field required.
- Ten years of hands-on experience in technology and project management.
- Strong knowledge of networking protocols, hardware, and software.
- Experience with VoIP technologies and voice communication systems.
- Knowledge of audio/visual collaboration systems.
- Understanding of customer service standards and procedures.
- Ability to manage and escalate 3rd party telecommunications vendors.
- Knowledge of computer hardware and software and telecommunication systems.
