Network/Voice Engineer - Clearwater Company

Unclassified - Clearwater, FL

Full-time

Clearwater, FL

About the position

The position involves providing technical support for software, hardware, and network issues to users at Insurance Administrative Solutions, LLC. The role requires effective communication skills and the ability to diagnose and resolve problems in a call center and infrastructure environment. The candidate will also assist in training end-users and support system team members with network and voice-related issues.

Responsibilities

• Provide technical software, hardware, and network problem resolution to all computer users.
• Diagnose and resolve problems in a call center and infrastructure environment.
• Communicate technical solutions in a user-friendly and professional manner.
• Provide one-on-one end-user training as needed.
• Assist system team members on network and voice-related issues.
• Troubleshoot network printer problems.
• Escalate complex end-user problems to vendor maintenance support.
• Conduct hardware and software inventory database maintenance and reporting.

Requirements

• 3 to 5 years of LAN/WAN and Voice experience.
• Experience in developing requirements and coordinating projects.
• Excellent communication skills.
• Some design knowledge.