Sira Consulting - Atlanta, GA
posted 2 months ago
The Network Voice, Video & Collaboration Engineer position at Sira Consulting Inc is a critical role that focuses on ensuring the infrastructure and processes for Voice, Call Center, Collaboration Services, and Video Solutions are optimized to deliver the best user experience globally. This position is part of a dedicated team responsible for architecting, designing, building, and deploying IT infrastructure solutions for customers worldwide. The engineer will collaborate closely with business leaders, vendors, and technical colleagues to gather requirements, analyze needs, and develop infrastructure solutions that meet business objectives. In this role, the engineer will be expected to maintain a comprehensive understanding of various infrastructure technologies, including hardware, software, networking, voice, applications, cloud, and systems engineering. They will serve as a 4th level escalation point for operations issues that significantly impact business operations, ensuring that complex problems are resolved efficiently. The engineer will lead the design, engineering, implementation, deployment, documentation, testing, and ongoing capacity planning of infrastructure solutions, while also being responsible for root cause analysis and operational readiness documentation. The position requires a proactive approach to evaluating the impact of proposed changes, providing recommendations to management, and leading technical discussions. The engineer will also be responsible for training other resources and communicating effectively with both technical and non-technical stakeholders. This role is essential for driving the technical architecture and roadmap definition for the organization, ensuring that the infrastructure remains robust and capable of supporting future growth and technological advancements.