Accenture - Chicago, IL
posted about 2 months ago
As a Network Voice Senior Engineer at Accenture, you will play a pivotal role in transforming business operations through advanced contact center technologies and voice over IP (VoIP) solutions. This position is part of Accenture Flex, which offers the flexibility of local, fixed-duration project-based work. You will leverage your expertise in contact center technologies, including UCCE, Recording Server, ACD, Skill Groups, IVR, and CVP, as well as Cisco Unified Communications Manager (CUCM), to deliver innovative solutions that address the most pressing challenges faced by our clients. Your work will not only involve technical design and implementation but also providing ongoing support and troubleshooting to ensure optimal performance of the contact center environment. In this role, you will collaborate with a diverse team of professionals who are dedicated to driving business transformation. You will be responsible for designing and implementing new features and enhancements, ensuring that our voice solutions are aligned with the latest industry standards and best practices. Your ability to work effectively with various stakeholders will be crucial as you navigate the complexities of enterprise network services and contribute to the overall success of Accenture's projects. Accenture is committed to fostering an inclusive environment where diversity is celebrated. As part of our team, you will have access to world-class learning resources and competitive rewards, enabling you to grow your skills and advance your career while making a meaningful impact in the communities we serve.