Networking Specialist

$74,880 - $83,200/Yr

Magnit Global - Jackson, MI

Part-time - Entry Level

Jackson, MI

About the position

The Networking Specialist role at Consumer's Energy involves monitoring and supporting network systems, servers, and applications to ensure optimal performance and uptime. This contract position requires candidates to be onsite in Jackson, Michigan, and involves troubleshooting network issues, coordinating with teams and vendors, and contributing to network maintenance and upgrades.

Responsibilities

• Continuously monitor network systems, servers, and applications for performance issues.
• Respond to alerts and troubleshoot network, system, and application issues to minimize downtime.
• Perform L1 triage for detected issues with network devices and core IT infrastructure.
• Participate in the development and implementation of network maintenance and upgrades.
• Create, prioritize, and assign trouble tickets to the correct workgroups, ensuring timely resolution.
• Escalate critical issues to the appropriate teams and communicate updates to stakeholders in real time via multiple channels.
• Coordinate with internal teams and external vendors to resolve network and system issues in a timely manner.
• Create solutions using monitoring and automation tools to proactively detect and address network and infrastructure issues.
• Contribute to the development and improvement of standard operating procedures (SOPs) for NOC operations.
• Stay abreast of the latest industry trends and advancements in network technology.
• Work on shifts that are outside of normal business hours to ensure that the team can operate 24 hours 7 days per week.

Requirements

• Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience.
• 5+ years of experience in the Information Technology field is preferred.
• 2 years of experience in the Information Technology field is required.
• Proven experience in network operations, system administration, or a similar role.
• Understanding of IT infrastructure, networking protocols, routing, and switching.
• Strong analytical and critical thinking skills with keen attention to detail.

Nice-to-haves

• Certifications such as CompTIA A+, CompTIA Network+, CCNA or equivalent are highly desirable.

Benefits

• Competitive hourly pay of $36 - $40 per hour.
• Possibility of contract extension after 11 months.