New! Assistant Front Desk Manager for Hotel West & Main in Conshohocken

$42,000 - $45,000/Yr

Concord Hospitality - Conshohocken, PA

Full-time - Entry Level

Conshohocken, PA

Accommodation

About the position

We are hiring an Assistant Front Office Manager at Hotel West & Main, Tapestry by Hilton in Conshohocken! We are looking for someone with a passion for the hospitality industry and serving people. Excellent customer service skills and a great attitude are required.

Responsibilities

• Be readily available and approachable for all guests.
• Assist associates in understanding guests' ever-changing needs and expectations and exceed them.
• Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
• Publish all GSS results in a timely manner including all GSS forms, comment cards and guest letters. Solicit feedback for continuous improvement.
• Extend professionalism and courtesy to guests at all times.
• Open availability to work morning, evening and overnight shifts as needed.
• Thoroughly understand the service culture. Ensure that all members of your staff understand the same philosophy.
• Respond timely to guest complaints.
• Ensure all team members meet or exceed all hospitality requirements.
• Ensure Continuous Improvement meetings are taking place weekly.
• Create and build an environment that emphasizes motivation, empowerment, and teamwork.
• Be readily available and approachable for all associates.
• Take proactive approaches when dealing with associates concerns.
• Extend professionalism and courtesy to associates at all times.
• Understand AOS/GSS results, developing a game plan to areas in need and expand on the strengths.
• Set clear expectations for the team. Ensure that the team has the capabilities to meet and exceed those expectations.
• Conduct monthly reward programs.
• Communicate and update goals and results with associates.
• Lead by example demonstrating self-confidence, energy and enthusiasm.
• Motivate and encourage staff to solve guest and associate concerns.
• Ensure orientation for new associates is done in a timely manner.
• Know hotels emergency plan, train and implementation.
• Comply with all corporate accounting procedures.
• Assist and support the Front Desk Manager with assigned tasks.
• Develop and communicate selling strategies.
• Assist with all accounting functions.
• Ensure that all audits are completed.
• Provide a safe work environment in compliance with OSHA/MSDS.
• Responsible for implementation of hotel accident prevention programs.
• Ensure a viable key control program is in place and is being followed.
• Make sure that staffing levels are appropriate to exceed guest expectations.
• Understand hotels system inventory and daily selling strategies.
• Ensure that all front desk associates understand hotel-selling strategies.
• Assist FOM with associate reviews and company trainings in a timely manner.
• Promote both Guarantee of Fair Treatment and Open Door policies.
• Carry out all reasonable requests of which you are capable of performing.
• Ensure effective departmental communication and information systems through logs, department meetings and hotel meetings.

Benefits

• Competitive wages
• Medical/dental/vision plans
• Life insurance
• Short-term/Long-term disability options
• 401K options
• Tuition assistance
• Discounted room rates at Concord managed hotels
• Training & development
• Career advancement opportunities