New Business Support Operations Associate

About the position

The New Business Support Operations Associate at John Hancock is responsible for providing exceptional service and administrative support to enhance the client experience. This role involves facilitating the movement of client funds and ensuring timely communication with various stakeholders, including financial intermediaries and third-party administrators. The position is ideal for self-starters who thrive in a team environment and are eager to learn and grow within the financial services sector.

Responsibilities

• Follow up on participant rollovers in a timely manner
• Respond to emails and participant inquiries promptly
• Work directly with financial intermediaries to channel assets into John Hancock
• Communicate with Third Party Administrators and Plan Sponsors to facilitate the rollover process
• Complete daily and weekly operational activities while adhering to department policies and procedures
• Respond to routine inquiries from various operation teams, both internal and external
• Oversee data integrity requirements
• Proactively share knowledge to ensure team objectives are met
• Perform other duties as assigned

Requirements

• Bachelor's degree, excellent opportunity for a New Graduate
• Excellent written communication, phone demeanor, and customer service skills
• Knowledge of financial services is a plus

Nice-to-haves

• Strong written and verbal communication skills
• Continuous learner
• Team player
• Driven with a passion for customer service
• Good analytical and problem-solving skills
• Detail-oriented with the ability to organize and prioritize tasks

Benefits

• Home office hardware
• Monthly incentive compensation
• Annual performance bonus
• Paid training and health and retirement benefits starting on Day 1
• 10 days paid vacation plus additional time off including 3 personal, 5 sick, and 3 family care days
• Online learning programs for career development
• Career growth and leadership support