New College Graduate (NCG) -Implementation Manager with AI

Eltropy - Santa Clara, CA

Full-time - Entry Level

Santa Clara, CA

Publishing Industries

About the position

The Implementation Manager for New College Graduates (NCG) at Eltropy is responsible for onboarding new customers and ensuring a seamless integration of AI solutions into financial services. This role focuses on project management, technical problem-solving, and customer experience to facilitate the implementation of Eltropy's platform and AI agents, ultimately enhancing customer satisfaction and operational efficiency for financial institutions.

Responsibilities

• Manage customer implementation projects for Eltropy's platform and AI integrations.
• Plan, coordinate, and execute multiple concurrent customer implementations.
• Develop and utilize onboarding automation system templates and documentation.
• Generate project plans, meeting agendas, and custom documentation.
• Create and configure SaaS instances for customers.
• Troubleshoot implementation issues in collaboration with technical experts.
• Measure and track the number, duration, and customer satisfaction (CSAT) of completed implementations.
• Educate customers on use cases and Eltropy products through training sessions and webinars.
• Advocate for customer needs internally to enhance user experience during implementation.
• Demo integrations and features to customers and test all releases.

Requirements

• Strong project management skills and experience in customer onboarding.
• Fundamental knowledge of SaaS applications and IT networking basics.
• Excellent written and verbal communication skills.
• Experience in financial services SaaS and IT is preferred.

Nice-to-haves

• Experience with enterprise SaaS configuration and user training.
• Knowledge of DNS administration.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.