New Homes Sales Operations Specialist

$65,640 - $87,521/Yr

Sunrun - Providence, RI

Full-time - Mid Level

Providence, RI

Specialty Trade Contractors

About the position

The New Homes Sales Operations Specialist at Sunrun plays a crucial role in delivering solar and storage solutions to new home builders. This position involves managing the New Homes Program by collaborating with internal teams and external stakeholders, ensuring successful project execution and customer satisfaction. The role requires strong communication skills, organization, and the ability to navigate complex project requirements.

Responsibilities

• Manage new bid requests and generate proposals
• Set proper expectations for successful and profitable projects
• Balance the interests of the company and the customer
• Escalate commercial or contractual concerns promptly
• Seek prompt resolution of issues
• Articulate opinions effectively and present succinctly at all levels
• Pursue success and problem resolution relentlessly
• Identify Scope of Work (SOW) for new projects and document processes
• Review architectural plans and route engineering requests
• Prioritize new requests based on project timing and urgency
• Track outstanding design requests and monitor execution
• Initiate permitting research for new building departments
• Identify unique processes and communicate them to teams
• Determine requirements for Master Plans or Individual solar packages
• Work with Architects and Builders on solar master plans
• Track status through to approval/issuance
• Manage data entry and tracking for metrics reporting
• Drive projects forward and ensure timely delivery
• Update forecast and pipeline management files
• Flag teams on outstanding proposals
• Update Sales Operations trackers for new projects
• Manage contract execution with Sales and legal teams
• Identify builder insurance requirements and ensure coverage
• Monitor Sales Operations pipeline and track proposals
• Identify and tackle issues preventing execution
• Establish yourself as an asset to the sales team
• Communicate proactively and build lasting relationships
• Act as the main point of contact for Sales and Builders

Requirements

• Bachelor's degree preferred
• Minimum of 5 years of project coordination or management experience
• Solar and/or production building experience preferred
• Demonstrated customer service skills
• Strong verbal and written communication skills
• Excellent organizational and time management skills
• Detail-oriented and able to work in a fast-paced environment
• Strong computer skills including MS Word, Excel, Outlook, Salesforce
• Strong work ethic
• Ability to prioritize and complete multiple tasks
• Ability to remain seated for more than 50% of the workday
• Sufficient dexterity to operate a computer keyboard
• Ability to exert up to 10 pounds of force and occasionally lift up to 15 pounds
• Ability to perform normal office duties
• Ability to operate office equipment and ensure accuracy
• Ability to interact and participate in meetings
• Ability to travel 10% of working time

Nice-to-haves

• Experience in solar energy
• Familiarity with building codes and regulations

Benefits

• Health insurance coverage
• Employee wellness program
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off (PTO)