Pattern Agency - Lehi, UT
posted about 2 months ago
The New Partner Onboarding Manager plays a pivotal role in ensuring the seamless onboarding of new partners and the continuous improvement of our internal processes. In this role, you will be responsible for coordinating the initial setup and onboarding processes for new brands, ensuring smooth communication and seamless transitions. You will also provide critical support to SEMs and other key stakeholders throughout the onboarding journey. The ideal candidate is highly organized, detail-oriented, and adept at managing multiple projects while providing exceptional support to internal teams and new partners. In your day-to-day activities, you will facilitate effective communication between sales and services teams, ensuring everyone is aligned on onboarding timelines and expectations. You will step in to handle the onboarding process if SEM assignment is delayed, ensuring that brand onboarding stays on track. Additionally, you will provide ongoing support to SEMs on current onboarding brands up until the first sale, helping to navigate any roadblocks that may arise. Your role will also involve assisting in pre-sales activities, including attending calls and in-person meetings with potential clients to support the onboarding process. You will be responsible for providing training and ongoing support to internal teams and external partners, developing and delivering training materials and sessions tailored to various audiences. Furthermore, you will manage the initial setup and coordination for brand expansions, ensuring all processes are aligned with existing operations. Maintaining strong internal communication channels with sales, services, brand management, marketplace, fulfillment, and territory offices will be crucial to ensure smooth onboarding and expansion processes. Success in this role will be measured by your ability to quickly familiarize yourself with Pattern's business model, tools, and onboarding procedures, establish strong relationships with key internal stakeholders, and monitor onboarding metrics to identify areas for improvement. By the 90-day mark, you will be seen as a go-to expert for onboarding, consistently delivering high-quality experiences and implementing improvements that enhance efficiency and client satisfaction.