New Patient Advocate

$37,440 - $41,600/Yr

100% Chiropractic of Dunwoody, GA - Dunwoody, GA

Full-time

Dunwoody, GA

About the position

The New Patient Advocate position at 100% Chiropractic is a full-time role focused on enhancing patient engagement and supporting the growth of the chiropractic practice. The ideal candidate will utilize their telemarketing experience to connect with potential patients, provide information about services, and create a welcoming environment. This role involves direct interaction with patients of all ages, ensuring their health goals are understood and addressed through personalized care plans. The position emphasizes exceptional customer service and a commitment to holistic health.

Responsibilities

• Answer the phone at the clinic energetically and politely
• Greet patients when they enter the clinic
• Schedule patient appointments
• Explain fees to patients and accept payment
• Perform data entry in the clinic's computer systems accurately and timely
• Keep patient files up to date and enter appropriate charges and process payment
• Engage in social media marketing, including being in videos, learning to edit them, and creating posts and posters
• Contact insurance companies to verify and ensure claims are being processed in a timely manner
• Utilize phone and computer software to help the company achieve marketing goals
• At least 50% phone usage for warm leads for sales/marketing

Requirements

• Able to provide an amazing customer service experience
• Passionate and positive about helping others achieve long-term progress and results
• Work history that demonstrates an ability to multitask efficiently
• Superior communication skills (verbal & written) with the ability to connect with people while motivating them to achieve their goals
• Bilingual Spanish (fluent) is a HUGE plus
• Dresses professionally
• Able to send emails and write letters appropriately
• Willing to meet others (patients, those in the community, and medical/legal professionals)
• A go-getter, goal-oriented attitude that excels at designing and completing projects
• Maintains a healthy, holistic, and active lifestyle (mind and body)

Benefits

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Complimentary Chiropractic Care
• Paid annual staff development weekend
• Monthly/quarterly team events
• Employee recognition
• 401K retirement contributions
• Bonuses