Froedtert Memorial Lutheran Hospital - Milwaukee, WI
posted 3 days ago
Full-time
Milwaukee, WI
Hospitals
About the position
Coordinates the intake, triage and disposition of the care needs of patients in a complex, multidisciplinary clinic and/or ancillary setting. May be responsible for management of the program outcomes database (department specific). Duties include a high degree of patient interaction (via phone), faculty and referring physician interaction, utilization of patient information, coordination of insurance documentation, creation of patient medical records, maintenance of program schedules and triage of a high volume of incoming telephone calls.
Responsibilities
- Coordinate the intake, triage, and disposition of patient care needs.
- Manage program outcomes database.
- Interact with patients via phone.
- Coordinate with faculty and referring physicians.
- Utilize patient information for care coordination.
- Handle insurance documentation.
- Create and maintain patient medical records.
- Maintain program schedules.
- Triage a high volume of incoming telephone calls.
Requirements
- Minimum of 2 years of experience in an office or health care setting preferred.
- Associate Degree required; in lieu of degree, 3+ years of experience in intake, triage, and referral facilitation required.
- Bachelor's Degree preferred.
- Excellent computer skills, including proficiency in Microsoft Office Suite and Access Database.
- Knowledge of medical terminology.
- Excellent prioritization and multi-tasking skills.
- Strong communication skills.
- Understanding of health care facilities and processes.
- Scheduling background in a healthcare setting preferred.
Benefits
- Paid time off
- Growth opportunity - Career Pathways & Career Tuition Assistance, CEU opportunities
- Academic Partnership with the Medical College of Wisconsin
- Referral bonuses
- Retirement plan - 403b
- Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
- Employee Assistance Programs
- Adoption Assistance
- Healthy Contributions
- Care@Work
- Moving Assistance
- Discounts on gym memberships, travel and other work life benefits available
